Alex Bidaguren
Miami
Summary
Hospitality loss prevention professional with 4+ years of combined security, loss prevention, and guest relations experience. Experienced in patrol operations, CCTV and alarm monitoring, emergency response, incident reporting, investigations, hazard inspections, guest/associate deescalation, and confidential documentation. Bilingual English/Spanish with a completed Associate degree in Computer Information Technology; prepared to support daily department operations, safety standards, staff training, risk control, and protection of hotel assets.
Overview
5
5
years of professional experience
Work History
Overnight Loss Prevention Officer
JW Marriott Marquis
Miami
08.2023 - Current
- Support daily loss prevention operations by monitoring CCTV, perimeter alarms, duress alarms, fire/life safety systems, and property access points.
- Patrol hotel interior and exterior areas, conduct physical hazard inspections, identify safety risks, and escalate unsafe conditions through proper channels.
- Respond to guest and associate incidents, accidents, disturbances, emergency calls, and vehicle accidents/thefts while coordinating EMS or outside assistance when needed.
- Complete incident reports, shift summaries, daily activity reports, and confidential security documentation accurately and on time.
- Conduct initial investigations, gather evidence, and interview relevant parties for guest- and associate-related incidents.
- Maintain professional guest service, cross-department communication, key/access control support, and orderly hotel operations while protecting company assets.
Guest Relations Agent
The Standard Spa
Miami
11.2021 - 05.2023
- Provided guest-facing security and communication support while helping protect hotel guests, associates, and property.
- Patrolled hotel premises to identify and report fire, security, and safety hazards or rule violations.
- Resolved guest concerns with professionalism, clear communication, and a service-focused approach.
Education
Associate Degree - Computer Information Technology
Miami Dade College
Miami, FLSkills
- Loss prevention operations
- CCTV and alarm monitoring
- Incident reports
- Investigations
- Emergency response
- Hazard inspections
- Key and access control
- Guest service
- Conflict resolution
- Microsoft Office
- Bilingual communication
- First aid training
- Multitasking capacity
Languages
- Spanish, Native
- English, Advanced
Management Ready Strengths
- Safety standards, emergency procedures, risk awareness, and brand policy compliance.
- Clear communication with supervisors, peers, guests, associates, and outside responders.
- Professional judgment, confidentiality, conflict resolution, and leading by example.
Timeline
Overnight Loss Prevention Officer
JW Marriott Marquis
08.2023 - Current
Guest Relations Agent
The Standard Spa
11.2021 - 05.2023
Associate Degree - Computer Information Technology
Miami Dade College