Alex Boatwright
Rock Hill,SC
Summary
Dynamic Assistant General Manager with a proven track record at Home2Suites Rock Hill, enhancing operational efficiency and customer satisfaction. Expert in staff development and inventory control, I spearheaded initiatives that significantly increased brand awareness and sales growth. My leadership and business development skills foster a high-performance culture, driving profitability and employee retention.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Home2Suites Rock Hill
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Home2Suites Fort Mill
10.2020 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Education
Associate of Arts - Golf Course Management
The Golf Academy of America
Myrtle Beach, SC04-2006
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Operations Oversight
- Budget Control
- Business Development
Accomplishments
- Supervised teams of over 20 staff members.
- Achieved success through effectively implementing strategies from Hilton University
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Certified
Timeline
Assistant General Manager
Home2Suites Rock Hill
07.2024 - Current
Assistant General Manager
Home2Suites Fort Mill
10.2020 - 05.2024
Associate of Arts - Golf Course Management
The Golf Academy of America