Alex Boeselager
Cedarburg,WI
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
IT Help Desk Technician
University Of Wisconsin-Oshkosh
01.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
Outdoor/Course Maintenance
Hawthorne Hills Golf Course
05.2020 - 08.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Complied with safety regulations and procedures to prevent accidents and injuries on the job site.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
Customer Service Associate
Beyer’s True Value Hardware
03.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Information Systems
University of Wisconsin Oshkosh
Oshkosh, WI12.2025
High School Diploma -
Cedarburg High School
Cedarburg, WI06.2021
Skills
- Help Desk Support
- Support Ticket System Management
- Educational Feedback
- Customer Service and Assistance
- Performing Needs Assessments
- Closing Tickets
- Communication
- Team Leader/Leadership
- Hard worker/Eager to work
Timeline
IT Help Desk Technician
University Of Wisconsin-Oshkosh
01.2022 - Current
Outdoor/Course Maintenance
Hawthorne Hills Golf Course
05.2020 - 08.2021
Customer Service Associate
Beyer’s True Value Hardware
03.2019 - 05.2021
Bachelor of Science - Information Systems
University of Wisconsin Oshkosh
High School Diploma -
Cedarburg High School