ALEX BONNER
Dyer,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Auto Body Technician
Gerber Collision and Glass
01.2022 - Current
- I-CAR Non-Structural Technician Level PL1, PL2, and PL3 certified.
- I-CAR Structural Technician Level PL1, PL2, and PL3 certified.
- 609 AC Certified.
- Proficient in MIG welding for both aluminum and steel.
- Experienced in MIG brazing.
- Skilled in Pro-Spot welding systems.
- Well-versed in all data procedures and protocols.
- Strong understanding of vehicle ADAS systems and associated repair limitations.
- Extensive experience with CCC estimating and production processes.
- Knowledgeable in raced and motor guides.
- Experience in quarter-panel section replacements..
- Experience in bedside panel replacements.
- Experience in rear body panel replacements.
- Experience in rocker panel section replacements.
- Fimilar with rivet and bonding techniques
- Expertise in radiator support replacements, including cooling and A/C systems.
- Capable of straightening body panels, and applying filler for seamless repairs.
- Applied primers, sealers, cavity wax, and other corrosion protection products after repairs.
- Communicated with supervisors regarding job progress updates, or any issues encountered.
Market Manger
Gerber Collision
Phoenix, AZ
12.2020 - 01.2022
- Managed five repair facilities with 80 indirect employees, along with two brownfield and greenfield additions.
- Improved individual location efficiency through effective leadership restructure.
- Conducted regular meetings with General Managers to discuss sales performance and provide guidance on improvement.
- Managed regional operations, including inventory control, staffing levels, and customer service.
- Resolved conflicts between customers and employees within the market.
- Developed annual budgets for each shop within the Market.
- Analyzed market financial data to identify areas of growth opportunities.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the Market.
- Aligned procedures and protocols with changing business demands.
- Minimized turnover through effective training and employee engagement.
General Manager
Gerber Collision and Glass
01.2017 - 12.2020
- Negotiated with suppliers for discounted prices on parts and materials used in repairs.
- Implemented processes to improve productivity in the shop.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Implemented policies designed to ensure quality control across all aspects of the repair process.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Developed and implemented cost-saving measures to reduce overhead expenses.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Hired and trained technicians, monitoring and evaluating job performance.
Estimator
Gerber Collision and Glass
Matteson, IL
02.2015 - 09.2016
- Handled $200,000 in monthly sales
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Evaluated different repair methodologies to create collision estimates for damages.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Took photographs and wrote detailed summaries to document damage.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Familiar with all major DRP's.
- Navigate through All-data to retrieve proper repair procedures.
- Excels in both CCC, Mitchell and Audatex.
- Utilize P pages, H notes and technical service bulletin to increase repair labor and job profit.
- Customer updates twice a week.
- Vehicle deliveries
- Review supplements with adjusters.
Skills
- Collision repair
- Dependable
- Welding experience
- Repair estimate experience
- Manager experience
- Excellent work ethic
- Quality-focused
- Detail-oriented
- Team Player
- Ability to work long hours as needed
- Weekend ability
Timeline
Auto Body Technician
Gerber Collision and Glass
01.2022 - Current
Market Manger
Gerber Collision
12.2020 - 01.2022
General Manager
Gerber Collision and Glass
01.2017 - 12.2020
Estimator
Gerber Collision and Glass
02.2015 - 09.2016