Dedicated housekeeping professional with a proven track record at Nugget Casino and Resort, excelling in facility management and guest satisfaction. Skilled in housekeeping services management and organization, I consistently achieved timely room turnovers while fostering strong client relationships through exceptional service and attention to detail.
Overview
3
3
years of professional experience
Education
High School Diploma - Business
Alphonso Davis High School
Jamaica
06.2015
Work History
Housekeeping
Nugget Casino and Resort
01.2025 - Current
Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
Managed housekeeping schedules for timely room turnovers and increased efficiency.
Driver
Between Ages Adult Day Care
08.2024 - 12.2024
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Driver Helper
Stunnaz Delivery
01.2023 - 11.2023
Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
Managed housekeeping schedules for timely room turnovers and increased efficiency.
Houseman
Boomtown Casino & Hotel
01.2024 - 05.2024
Disposed of trash and recyclables each day to avoid waste buildup.
Reported found guest articles and merchandise damage to managers on duty.
Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
Gathered linen supplies and organized linen closets for prompt room restocking.
Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.