Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Brooks

Carmel

Summary

Detail oriented logistics relationship manager skilled in operational management and working effectively in the gray area. Demonstrated success in resolving issues in an effective and time sensitive manner. Skilled in using TMS systems, paying attention to market trends, and solving any supply chain/logistical issues that ensue along the way.

Overview

6
6
years of professional experience

Work History

Logistics Relationship Manager

Ervin Resources/ Hometown Logistics
Plainfield
03.2025 - 07.2025
  • Negotiate Rate quotes with customers and carriers ensuring suitable profit margins with excellent service.
  • Had many operational duties like tracking any and all shipments, sourcing for carriers, and extensive problem solving.
  • Used EZ loader (TMS system) to document, schedule and track shipments effectively.
  • Extensive knowledge of company and DOT requirements to ensure all carriers were vetted properly.
  • Knowledge of the market to figure out any new trends or shifts, and apply those varying factors.
  • High quality customer service to resolve any issues with shipments including; damage, delays, or claims.
  • Generated new business and maintained new customers through cold calling, follow ups, and building trust through good service and effective communication.
  • Kept detailed records of Rate confirmations, Bill of Ladings, and invoices.

Server

Bubbas 33
Fishers
06.2022 - 07.2023
  • Greet and sometimes seat guests in a calm, welcoming manner.
  • Provide the best possible customer service at all times, making sure all guests have the best dining experience possible.
  • Take down guests' orders with grave attention to detail to ensure accuracy.
  • Addressed all guest inquiries or concerns, and handled them efficiently to ensure happiness among guests.
  • Multitask to a high extent with a large number of tables at once, making sure all my tables get the attention and service they need.
  • Handled cash transactions accurately while following all company procedures.
  • Operated numerous POS stations to put in orders, split bills, and get total transaction numbers.

Sales associate/Management/Fulfillment Associate

Target
Carmel
05.2020 - 05.2021
  • Oversaw a team of 15 employees, ensuring tasks were handled efficiently and up to the company standards.
  • Actively engaged with guests, and any and all concerns they had were handled efficiently, in a calm and positive manner.
  • Trained, led, and provided support; resolved any and all operational issues, and made sure everyone was focused and productive.
  • Extensive knowledge of all departments in the store and fulfilling all orders placed online.

Front Desk Receptionist

Grand Park Sports Complex
Westfield
05.2019 - 08.2019
  • Greeted visitors and directed them to the appropriate field/section of the facility.
  • Assisted with event coordination by helping clean up and get the fields ready for long days of games.
  • Maintained cleanliness at my station.
  • I made sure to make a good first impression and help with any needs, as I was the first person they saw before entering.

Education

High School Diploma -

Carmel High School
Carmel, IN
08-2020

Some College (No Degree) - Marketing

University of Kentucky
Lexington, KY

Skills

  • Customer service
  • Point of sale
  • Relationship building
  • Attention to detail
  • Data entry
  • Inventory management
  • Multitasking
  • Effective communication
  • Operational efficiency
  • Captain of high school baseball team (2 years)

Timeline

Logistics Relationship Manager

Ervin Resources/ Hometown Logistics
03.2025 - 07.2025

Server

Bubbas 33
06.2022 - 07.2023

Sales associate/Management/Fulfillment Associate

Target
05.2020 - 05.2021

Front Desk Receptionist

Grand Park Sports Complex
05.2019 - 08.2019

High School Diploma -

Carmel High School

Some College (No Degree) - Marketing

University of Kentucky

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