Alex Brown
Spring,TX
Summary
Dedicated professional with strong expertise in customer service, time management, and problem solving. Known for staying composed under pressure, communicating effectively, and building genuine connections that improve overall experience. Consistently contributes to team success while maintaining high standards of care and service.
Overview
6
6
years of professional experience
Work History
Fulfillment Expert
Target
Houston, TX
07.2024 - Current
- Managed order fulfillment processes to ensure timely delivery of products.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
Curbside Shopper / Bakery Clerk
HEB Grocery Store
Houston, TX
08.2020 - 11.2023
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Communicated clearly with customers via phone regarding order details, substitutions or additional requests.
- Assisted customers in selecting bakery products, enhancing overall shopping experience.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Education
No Degree - Pharmacology
Lone Star College
Houston, TX07-2028
High School Diploma -
Klein Oak High School
Spring, TX06.2020
Skills
- Time management
- Customer service
- Teamwork and collaboration
- Hand-eye coordination
- Telephone etiquette
- Cash handling
- Hospitality service expertise
Timeline
Fulfillment Expert
Target
07.2024 - Current
Curbside Shopper / Bakery Clerk
HEB Grocery Store
08.2020 - 11.2023
No Degree - Pharmacology
Lone Star College
High School Diploma -
Klein Oak High School