Summary
Overview
Work History
Education
Skills
Timeline
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Camya Green

Virginia Beach,Virginia

Summary

Ambitious and willing to learn customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Educated with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Motivated and dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
Virginia Beach, VA
04.2022 - 07.2023
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Described menu items to customers and suggested products based on stated preferences.
  • Participated in regular meetings with store managers to discuss employee performance metrics.
  • Memorized official and off-menu coffee and tea preparations.
  • Established and adjusted ordering parameters to manage inventory.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Customer Service Cashier

Macy's
Virginia Beach, VA
11.2022 - 01.2023
  • Answered customers' questions and provided information on store procedures or policies.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Processed customer payments quickly and returned exact change and receipts.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered phone calls to assist customers with questions and orders.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Cashier

Walmart
Virginia Beach, VA
01.2021 - 03.2022
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customer questions and provided store information.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Bachelor of Science - Health and Physical Education

Virginia State University
Petersburg, VA
05-2027

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA
06-2023

Skills

  • Leadership Experience
  • Training Background
  • Health Codes Compliance
  • Health Codes Understanding
  • Employee Performance Management
  • Performance Improvements
  • Sales Expertise

Timeline

Customer Service Cashier

Macy's
11.2022 - 01.2023

Barista Trainer

Starbucks
04.2022 - 07.2023

Cashier

Walmart
01.2021 - 03.2022

Bachelor of Science - Health and Physical Education

Virginia State University

High School Diploma -

Ocean Lakes High School

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Camya Green