Overview
Work History
Education
Skills
Timeline
Generic

Alex Bujold

Orlando,FL

Overview

3
3
years of professional experience

Work History

Collections Agent

AT&T
11.2024 - Current

• Handled 40+ inbound calls per shift with professionalism, empathy, and accuracy

• Resolved customer account issues through active listening, negotiation, and clear communication

• Maintained calm and composure when assisting upset or frustrated callers in high-stress situations

• Demonstrated strong problem-solving skills to identify solutions that met both customer and company needs

• Built trust with customers by showing empathy and treating each interaction with dignity and respect

• Consistently met or exceeded performance targets while maintaining a service-first approach

• Adapted quickly to shifting procedures, software updates, and team goals in a dynamic environment

• Maintained strict adherence to privacy and financial compliance regulations on every interaction

Front End Cashier

Home Depot
04.2024 - 08.2024
  • Operate POS systems to process transactions accurately and efficiently
  • Promote and sell Home Depot credit cards and loyalty programs to customers
  • Maintain knowledge of current promotions, sales, and store policies
  • Provide product information and direct customers to the appropriate departments
  • Adapt to seasonal rushes and high volume periods, particularly during holidays and weekends
  • Maintains a clean and organized checkout area, including restocking bags and supplies
  • Assist with lost prevention by checking receipts and monitoring suspicious activity

Slide Operations

Volcano Bay - Universal Orlando Resort
02.2023 - 07.2023
  • Ensured the proper use of safety practices and procedures while operating the aquatic attraction
  • Responsible for loading and unloading the ride, and providing safety instructions
  • Observed ride monitors to ensure safe operation of aquatic attraction
  • Safely evacuated the ride in accordance to operating procedures
  • Greeted guests, screened for ride requirements and special needs
  • Provided guest and attraction information, monitored the queue and made appropriate adjustments, and records ride counts
  • Maintained a clean and safe work environment by constantly monitoring the immediate area and/or surroundings
  • Responsible for ensuring a neat and organized work area, trash removal and keeping the area free of debris to include: the proper maintenance of equipment and/or tubes/ride vehicles

Education

Aviation Business

Academy College
Bloomington, MN

Groundwork for Success in Sales Development - Salesforce

SV Academy
08.2023

Skills

    Conflict Resolution

    Relationship Building

    De-escalation Tactics

    Payment Processing

    Delinquent Account Recovery

    Debt Negotiation

    POS Systems

    Team Collaboration

Timeline

Collections Agent

AT&T
11.2024 - Current

Front End Cashier

Home Depot
04.2024 - 08.2024

Slide Operations

Volcano Bay - Universal Orlando Resort
02.2023 - 07.2023

Aviation Business

Academy College

Groundwork for Success in Sales Development - Salesforce

SV Academy
Alex Bujold