• Handled 40+ inbound calls per shift with professionalism, empathy, and accuracy
• Resolved customer account issues through active listening, negotiation, and clear communication
• Maintained calm and composure when assisting upset or frustrated callers in high-stress situations
• Demonstrated strong problem-solving skills to identify solutions that met both customer and company needs
• Built trust with customers by showing empathy and treating each interaction with dignity and respect
• Consistently met or exceeded performance targets while maintaining a service-first approach
• Adapted quickly to shifting procedures, software updates, and team goals in a dynamic environment
• Maintained strict adherence to privacy and financial compliance regulations on every interaction
Conflict Resolution
Relationship Building
De-escalation Tactics
Payment Processing
Delinquent Account Recovery
Debt Negotiation
POS Systems
Team Collaboration