Alex Bulmer
New York,NY
Overview
5
5
years of professional experience
Work History
Customer Operations Manager
Ontra
01.2022 - Current
- Developed and scaled processes to track customer activity and communications, ensuring a streamlined and organized approach to customer engagement
- Implemented Salesforce for the Account Management and Customer Success team, enhancing operational efficiency and optimizing customer relationship management
- Saved $150k+ by building and developing the Customer Journey within Salesforce
- Selected for the "O" team to contribute to the development of company objectives
Customer Development Manager
Ontra
04.2021 - 01.2022
- Developed and scaled account mapping function to highlight whitespace within our TAM
- Led strategic account meetings to delegate Sales and Account Management action plans
- Attributed to 12 regional and strategy expansions of our "Top 50" customers
- Built pricing models to facilitate annual price increases which led to a 5% revenue increase.
Business Development Associate
Ontra
02.2020 - 04.2021
- Developed and scaled Business Development program as first BDA hire
- Built catalog of cold sales emails
- Hit or exceeded quota each month
- Strategized outreach plan for in-person conferences.
Account Associate
Resy
04.2019 - 12.2019
- Presented and pitched self-generated and inbound demos with restaurant owners and managers
- Worked cross-functionally to strategize sales processes by analyzing email campaign data
- Demonstrated expert knowledge of restaurant industry, competitors, and product.
Sales Development Representative
Resy
07.2018 - 04.2019
- Prospected and qualified restaurants
- Set meetings with restaurants via cold call/email
- Achieved or exceeded goal each month
- Named the "Find the Pop" employee at Annual Sales Summit for "crucial ideas and transformative insights".
Education
Bachelor of Science - Business Management
Clemson University
Clemson, SC05.2018
Skills
- Salesforce
- Basic SQL
- Outreach
- Troops/Rattle
- Data Analysis
- Cross-functional collaboration
- Process development
Hobbies & Interests
- Music
- Geography
- Aviation
- Cooking
- Travelling
Timeline
Customer Operations Manager
Ontra
01.2022 - Current
Customer Development Manager
Ontra
04.2021 - 01.2022
Business Development Associate
Ontra
02.2020 - 04.2021
Account Associate
Resy
04.2019 - 12.2019
Sales Development Representative
Resy
07.2018 - 04.2019
Bachelor of Science - Business Management
Clemson University
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