Alex Caballero
Operations Lead
Melbourne,FL
Summary
Accomplished Manager with a proven track record at OrganicGirly, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, and adept at creative problem-solving. Demonstrated ability to exceed productivity targets by over 20%, utilizing motivational leadership and a flexible schedule to achieve strategic goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Manager
OrganicGirly
01.2020 - 03.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Warehouse Associate
Amazon
10.2020 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Assembled pallets and crates for secure transportation of materials.
Education
IPC Certification Courses - Soldering
Eastern Florida State College
Palm Bay, FL 05.2001 -
High School Diploma -
First Academy
Palm Bay, FL 05.2001 -
Skills
CCA-Soldering Experience
Problem-Solving
Customer Service Management
Operations Support
Team motivation
Creative Problem-Solving
Flexible Schedule
Staff Training and Development
Motivational Leadership
Goal Setting and Tracking
Production Reporting
Equipment Troubleshooting
Timeline
Shift Leader
Dunkin' Donuts
04.2024 - Current
Warehouse Associate
Amazon
10.2020 - 01.2022
Manager
OrganicGirly
01.2020 - 03.2024
IPC Certification Courses - Soldering
Eastern Florida State College
05.2001 -
High School Diploma -
First Academy
05.2001 -