Alex Campos
Allentown,PA
Summary
Versatile professional with a background in law enforcement at Ocean City Police Department, demonstrating exceptional decision-making and customer service expertise. Achieved high satisfaction ratings at Walmart by prioritizing customer needs and accuracy. Skilled in emotional patience and effective communication, consistently enhancing public safety and customer loyalty.
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Police Officer
Ocean City Police Department
04.2024 - 08.2024
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Customer Service Representative
Weis Markets Inc
01.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA05-2025
Associate of Arts - Criminal Justice
Lehigh Carbon Community College
Schnecksville, PA05-2023
High School Diploma -
Lehigh Valley Academy
Bethlehem, PA05-2021
Skills
- Emotional Patience
- Customer Service Proficiency
- Proven Sales Experience
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Upbeat and outgoing attitude
- Decision-making
- Heavy lifting
- Customer relations
Languages
Spanish
Professional Working
Timeline
Police Officer
Ocean City Police Department
04.2024 - 08.2024
Online Personal Shopper
Walmart
08.2022 - Current
Customer Service Representative
Weis Markets Inc
01.2021 - 08.2022
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Associate of Arts - Criminal Justice
Lehigh Carbon Community College
High School Diploma -
Lehigh Valley Academy
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