Results-driven Mortgage Loan Officer with a track record of surpassing sales objectives while fostering exceptional customer relationships. Proven ability to analyze market trends and deliver tailored loan solutions that align with organizational goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Community Choice Financial Inc.
Roswell, Georgia
02.2023 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Oversaw budget management to align with organizational financial goals.
Developed strategic initiatives to enhance financial product offerings and market presence.
Cultivated relationships with stakeholders to support business growth and partnerships.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
VP of Mortgage Lending
Guaranteed Rate
Atlanta, GA
01.2023 - Current
Guided clients through mortgage application processes and documentation requirements.
Analyzed market trends to advise clients on loan options and rates.
Evaluated client financial profiles for mortgage loan suitability.
Collaborated with real estate agents to facilitate seamless transactions.
Performed quality control checks on all completed loans prior to final approval.
Mortgage Loan Originator
Equity Prime Mortgage
Atlanta, GA
01.2019 - 01.2022
Originating and servicing mortgage loans.
Networks through professional, business and community organizations and activities to promote and market loan products.
Communicate with branches and/or applicants of providing timely updates and progress reports.
Applied knowledge of federal lending regulations in real estate.
Mortgage Loan Originator
Certainty Home Loans
Satellite Blvd, GA
01.2017 - 01.2019
Interviewed prospective loan applicants to assess eligibility and streamline approval process.
Oversaw mortgage process from application through closing to ensure compliance and customer satisfaction.
Maintain compliance with federal lending regulations and bank underwriting policies.
Coordinated meetings with local home sellers, real estate professionals, lawyers, and contractors to generate prospective and referral loans.
Personal Banker / Business Specialist
JP Morgan Chase
Beaver Ruin, GA
01.2013 - 01.2016
Identified and cultivated prospective clients through referrals, phone inquiries, and event marketing, enhancing client base.
Serve and retain existing customers while delivering excellent customer service.
Collaborated with team to meet branch acquisition goals through consistent engagement in daily objectives.
Safeguarded customer private information while maintaining compliance with data protection protocols.
Operations Manager/Senior Mortgage Loan Officer at First Equity Home Loan, Inc.Operations Manager/Senior Mortgage Loan Officer at First Equity Home Loan, Inc.