Summary
Overview
Work History
Education
Skills
Timeline
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Alex Canary

Annapolis,MD

Summary

Goal-driven individual, dedicated to providing high-quality work in a high-volume, fast-paced setting. Capable and passionate about helping customers in a professional manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in sales and communications. Quick learner with a desire to be better everyday.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Chart House Prime
04.2023 - 02.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Apprentice Plumber

D&D Mechanical Inc
08.2021 - 01.2023
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
  • Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
  • Cultivated strong relationships with suppliers and vendors, ensuring cost-effective procurement of materials for various projects.
  • Streamlined inventory management, maintaining adequate stock levels for project needs.
  • Contributed to increasing referral business, delivering exceptional customer service during each interaction.

Product Specialist

RevCanna
03.2021 - 08.2021
  • Researched product's technical specifications and accurately communicated information.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Bartender

The Waterfront Hotel
08.2020 - 03.2021
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Beertender

Pooles Island Brewing Co.
01.2020 - 08.2020
  • Able to use my knowledge of beer and passion of networking and communication to help guests select different beers and define flavor profiles
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Excellent rapport with guests,staff and managers
  • Learned a great deal of knowledge of not only beer, but how a business operates effectively and efficiently
  • Acted as manager for the staff during high volume hours as well as events

Apprentice Plumber

D&D Mechanical Inc.
07.2017 - 01.2020
  • Assisted with repairs to steam, drainage, water and sewer lines
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.

Server/Bartender

The Greene Turtle
05.2016 - 12.2017
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server/Bartender

Eureka! Craft Beer Resturant
05.2015 - 05.2016
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age requirement for alcoholic beverages.

Education

High School Diploma -

Perry Hall Christian School
Perry Hall, MD
06.2011

Some College (No Degree) - Marketing And Advertising

Harford Community College
Bel Air, MD

Some College (No Degree) - Marketing And Advertising

University of Kansas
Lawrence, KS

Skills

  • Strong team player
  • Sales expertise
  • Works well independently as well as with groups
  • Performance Improvement
  • Quality Control
  • Relationship development
  • Strong written and verbal communication skills
  • Project management skills
  • Project organization

Timeline

Server/Bartender

Chart House Prime
04.2023 - 02.2024

Apprentice Plumber

D&D Mechanical Inc
08.2021 - 01.2023

Product Specialist

RevCanna
03.2021 - 08.2021

Bartender

The Waterfront Hotel
08.2020 - 03.2021

Beertender

Pooles Island Brewing Co.
01.2020 - 08.2020

Apprentice Plumber

D&D Mechanical Inc.
07.2017 - 01.2020

Server/Bartender

The Greene Turtle
05.2016 - 12.2017

Server/Bartender

Eureka! Craft Beer Resturant
05.2015 - 05.2016

High School Diploma -

Perry Hall Christian School

Some College (No Degree) - Marketing And Advertising

Harford Community College

Some College (No Degree) - Marketing And Advertising

University of Kansas

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Alex Canary