Microsoft Office Suite
Alex Canfield
Quality Assurance Specialist II
299 Selby ave.
Saint Paul, MN, 55102
,MN
Summary
Very outgoing, personable, and laid back with 4+ years in QA, 4+ years in application support, and 10+ in customer service and recently accepted a position as a Product Owner focusing on a national standard update for the Fire industry. Very well rounded and a quick thinker. Thrives working on new challenges and puzzles. Very good at translating 'tech speak' to a more common nomenclature. Incredibly adaptable with an innate ability to learn new things very quickly.
Overview
2026
2026
years of professional experience
Work History
Product Owner
ImageTrend
Lakeville, MN
03.2025 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with multiple cross-functional teams to develop high-quality products that met customer needs.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
Quality Assurance Specialist III
ImageTrend
Lakeville, MN
05.2020 - 03.2025
- Primarily tested first party API integrations and not yet release software platforms
- Worked primarily alone testing new software platforms that do not yet have a knowledgebase. This requires a lot of communication with dev to help shape and test products going forward
- In charge of building regression suites for new software platforms and upkeeping them as the platform evolves
- Determining edge cases and unlikely situations where software will be used in a way that is not intended
- Expected to fulfill work needed under monthly deadlines
Application Support Specialist II
ImageTrend
Lakeville, MN
10.2015 - 05.2020
- Supporting 5 web based software platforms with 30+ integrations across them, and 3 installable software applications in addition to web based SaaS platforms
- Provide escalation support on tickets requesting custom development, clients under duress, or high priority issues that required unlimited attention and quick action
- Coordinated client go lives and plan outside of business hours support for newly live clients including on site support if needed for very high profile clients
- Excellent written and verbal skills that are required while explaining issues to all levels of knowledge between clients and employees
- Attended shaping and scrum meetings to be the client voice and to help direct development
- Subject matter expert for a number of modules within our largest software platform, including but not limited to Fire, EMS, Inspections and Data Exchange
Education
High School Diploma -
Highland Park High School
Saint Paul, MN06.2007
Skills
Interpersonal
Software
Microsoft SQL Server
Microsoft TFS and Azure DevOps
Interests
Timeline
Quality Assurance Specialist III
ImageTrend
05.2020 - 03.2025
Application Support Specialist II
ImageTrend
10.2015 - 05.2020
High School Diploma -
Highland Park High School
Product Owner
ImageTrend
03.2025 - Current
Similar Profiles
Teagan FastTeagan Fast
Senior Content Writer at ImageTrendSenior Content Writer at ImageTrend
Christian SeilerChristian Seiler
Application Support Specialist at ImageTrendApplication Support Specialist at ImageTrend
Daniel QuamDaniel Quam
General Counsel, EVP at ImageTrendGeneral Counsel, EVP at ImageTrend
Joseph HaiderJoseph Haider
Shipping and Receiving Coordinator at Founders Cigar CompanyShipping and Receiving Coordinator at Founders Cigar Company
MORGAN BARTENMORGAN BARTEN
Department Manager at Cowboy JacksDepartment Manager at Cowboy Jacks