Alex Carloss
Pasadena,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Little Caesars Pizza
Jackson , TN
05.2013 - 10.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Operations Manager
US Army
Augusta, GA
09.2021 - 04.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Student
US Army
Bethesda, MD
08.2020 - 08.2021
- Provided guidance and support to fellow students on academic issues.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Advised classmates on course selection based on individual needs.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Provided feedback to professors regarding their teaching methods.
- Gave presentations on current topics relevant to the curriculum.
- Analyzed qualitative research findings related to campus climate.
- Planned and completed group projects, working smoothly with others.
Mission Manager
US Army
Schofield, HI
09.2017 - 07.2020
- Coordinated with stakeholders to identify and prioritize mission objectives.
- Developed plans for mission execution and tracked progress against established milestones.
- Managed the identification, allocation and tracking of resources necessary for successful mission completion.
- Conducted regular meetings with team members to review progress, address issues and ensure on-time completion of tasks.
- Reviewed project deliverables for accuracy prior to submission to stakeholders.
- Provided feedback to team members regarding their performance in achieving mission objectives.
- Analyzed data from previous missions to identify areas of improvement for current projects.
- Created reports detailing mission progress, successes, challenges and recommendations for future initiatives.
- Collaborated with other departments within the organization to ensure alignment between goals and strategies across multiple projects.
- Identified potential risks associated with each phase of the mission and developed mitigation strategies accordingly.
- Facilitated communication between all parties involved in the mission ensuring clear understanding of roles, responsibilities and expectations.
- Evaluated effectiveness of existing policies, procedures and processes related to missions management.
Analyst
US Army
Fort Meade, MD
10.2013 - 09.2017
- Monitored industry news to stay informed of new developments in the field.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Documented procedures for performing tasks such as data collection and manipulation.
- Assisted in training staff on how to use analytical tools effectively.
- Reviewed existing systems and processes for accuracy and compliance with regulations.
- Advised senior leaders on ways that analytics could improve decision making processes.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
Education
Bachelor of Science - Intelligence
National Intelligence University
Washington, DC08-2021
Skills
- Positive Attitude
- Flexible Schedule
- Shift Scheduling
- Adaptability and Dependability
- Team Leadership
- Workflow Optimization
- Organizational Management
Timeline
Operations Manager
US Army
09.2021 - 04.2024
Student
US Army
08.2020 - 08.2021
Mission Manager
US Army
09.2017 - 07.2020
Analyst
US Army
10.2013 - 09.2017
Cashier Team Lead
Little Caesars Pizza
05.2013 - 10.2024
Bachelor of Science - Intelligence
National Intelligence University