Summary
Overview
Work History
Education
Skills
Timeline
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Alex Carroll

Tampa

Summary

Experienced with regional management, ensuring operational efficiency and market growth. Utilizes strategic planning and team leadership to maximize performance and achieve business objectives. Track record of building strong client relationships and leveraging data insights to drive revenue growth.

Overview

20
20
years of professional experience

Work History

Regional Director

YouFit Gyms
04.2024 - Current
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Produced daily reports to analyze job performance against team goals.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.

Senior General Manager

Crunch Fitness
08.2020 - 03.2024
  • Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
  • Expanded business operations into new markets by conducting thorough market research, identifying growth opportunities, and developing tailored strategies for success.
  • Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
  • Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
  • Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.

Sales Manager

Life Time Fitness Inc.
10.2017 - 03.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Senior Operations Manager

Town Sports International
03.2014 - 10.2017
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.

General Manager

Golds Gym
12.2009 - 03.2014

Membership Manager

24 Hour Fitness
12.2008 - 12.2009

Security Forces

United States Air Force
12.2004 - 12.2008

Education

Engineering

Dartmouth College
Hanover, NH

Skills

  • Client relationships
  • Staff training and development
  • Staff management
  • Relationship building
  • Meetings and presentations
  • Employee recruitment
  • Staff oversight
  • Innovation and creativity
  • Talent acquisition
  • Brand awareness
  • Business development
  • Business forecasting
  • Sales planning
  • Customer satisfaction
  • Strategic marketing
  • Competitor analysis
  • Proficient in Microsoft Excel
  • Performance reporting
  • Public speaking
  • Operations management
  • Hiring and onboarding
  • Training management
  • Team leadership
  • Team evaluation
  • Revenue generation
  • KPI tracking
  • Process improvements
  • Employee motivation
  • Staff training/development
  • Sales strategies
  • Effective leader
  • Sales tracking
  • Customer service management
  • Management team building
  • Sales coaching
  • Revenue growth
  • Teamwork and collaboration
  • Policy development and enforcement
  • Inventory tracking and management

Timeline

Regional Director

YouFit Gyms
04.2024 - Current

Senior General Manager

Crunch Fitness
08.2020 - 03.2024

Sales Manager

Life Time Fitness Inc.
10.2017 - 03.2020

Senior Operations Manager

Town Sports International
03.2014 - 10.2017

General Manager

Golds Gym
12.2009 - 03.2014

Membership Manager

24 Hour Fitness
12.2008 - 12.2009

Security Forces

United States Air Force
12.2004 - 12.2008

Engineering

Dartmouth College

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Alex Carroll