Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RICARDO CASTELLANOS

ALEXANDRIA,VA

Summary

Experienced professional with 8 years of experience in working for the Alexandria City School system. Proven ability to make critical decisions to resolve conflicts in a timely manner while ensuring proper procedures are followed, this includes being able to acclimate quickly in different environments to complete all tasks at hand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Alexandria City High School
10.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Student Data- Attendance, Student Discipline
  • Student Discipline- In and Out of school suspensions

OFFICE SUPPORT SPECIALIST

Samuel W. Tucker Elementary School
01.2022 - Current
  • Greet and welcome staff, students, and administration team and provide badges to visitors
  • Communicate and respond to inquiries from internal and external parties via phone and email
  • Create IT/Maintenance work order tickets for teachers, administration, and building needs
  • Coordinate schedules, meetings, and activities in support of administrator/department staff with operational activities
  • Perform record-keeping and clerical functions
  • Handle schools inventory needs
  • Supports Assistant Principal and/or other school administrative personnel with their administrative functions
  • Perform other related duties, as assigned, to ensure the efficient functioning of the work unit
  • Work on special projects as assigned.

INSTRUCTIONAL ASSISTANT

Alexandria City High School
10.2014 - 01.2022
  • Provided direct assistance to students with Intellectual Disabilities to complete tasks throughout their school day
  • Set up classrooms for teacher
  • Conducted verbal and written progress monitoring-reports to appropriate staff as needed
  • Provided direct one-on-one student care
  • Provided additional assistance to classroom teacher as needed
  • Assisted students with travel training on public transit
  • Oversaw students at their assigned job sites
  • Taught social skills to students in a classroom setting
  • Addressed all behavior issues with students and implemented a resolution
  • Monitored and recorded data points on student progress
  • Laminated teaching materials to increase durability under repeated use.

Sales Associate

Rite Aid Pharmacy (Walgreens)
12.2011 - 10.2014
  • Independently operated cash register to complete customer sales
  • Assisted manager with restocking inventory
  • Provided excellent one-on-one customer service and in-store support
  • Organized stock room and did housekeeping tasks in the stock room
  • Assisted with unloading merchandise from truck into the store and used hand trucks and pallet jacks as tools to assist when moving merchandise
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items and join reward programs.

Education

High School Diploma -

Alexandria City High School
06.2014

Skills

  • Computer programs: Word and Power Point
  • Communication
  • Customer service
  • Problem-solving
  • Time management
  • Critical Thinking
  • Administrative
  • File Organization

Languages

Spanish

Timeline

Administrative Assistant

Alexandria City High School
10.2023 - Current

OFFICE SUPPORT SPECIALIST

Samuel W. Tucker Elementary School
01.2022 - Current

INSTRUCTIONAL ASSISTANT

Alexandria City High School
10.2014 - 01.2022

Sales Associate

Rite Aid Pharmacy (Walgreens)
12.2011 - 10.2014

High School Diploma -

Alexandria City High School

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RICARDO CASTELLANOS