Alex Castillo
Las Vegas,NV
Summary
Experienced and dedicated with a proven track record of successfully driving sales, managing staff, and optimizing operations to exceed customer expectations and achieve business goals.
Dedicated with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Ambitious with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
11
11
years of professional experience
Work History
General Manager
Firestone Complete Auto
07.2024 - Current
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Store Manager
Advance Auto Parts
07.2022 - 07.2024
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Autozone
07.2014 - 07.2022
- Managed and led a team of15+ employees to consistently exceed sales targets and customer satisfaction levels
- Implemented effective inventory management strategies, resulting in a20% reduction in stock loss
- Implemented employee training and development programs, resulting in improved staff productivity and morale
- Developed and executed marketing campaigns that increased store footfall by10% within six months
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Associate of Science - CRIMINAL JUSTICE
Carington college
Las Vegas, NV01.2018
Skills
- Quick learner
- Team management
- Sales
- Leadership
- Inventory management
- Customer service
- Retail operations
- Time management
- Communication
- Tactical business planning
- District expansion
- Training and coaching
- Goal setting and performance metrics
- Client relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Firestone Complete Auto
07.2024 - Current
Store Manager
Advance Auto Parts
07.2022 - 07.2024
Store Manager
Autozone
07.2014 - 07.2022
Associate of Science - CRIMINAL JUSTICE
Carington college