Alex Ceballos
Friendswood
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Clear Lake
08.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Adhered to all health code regulations while preparing food items for customers.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shift Leader
Raising Cane's Restaurants
Webster
10.2018 - 09.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance and provided feedback for improvement.
- Monitored inventory levels and ordered supplies as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
High School Diploma -
Clearbrook
Friendswood, TX05-2020
Skills
- Customer service
- Safety compliance
- Time management
- Problem-solving
- Training assistance
- Positive attitude
- Flexible schedule
- Strategic thinking
- Policy enforcement
- Cash handling
- Team leadership
Timeline
Shift Leader
Jersey Mike's Subs
08.2022 - Current
Shift Leader
Raising Cane's Restaurants
10.2018 - 09.2022
High School Diploma -
Clearbrook
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