ALEX CHAVEZ VELASQUEZ
Homestead,FL
Summary
Manager with solid experience in managing regions, branches and agencies. I have achieved proven results in market growth and profitability, placing the companies in which I have worked at the top of the ranking in the province and region. My experience covers administrative, commercial and financial areas, as well as the establishment and implementation of processes, strategic measurement of ratios and use of balanced scorers - CRM in both public and private institutions. My passion is customer service, and my goal is to contribute to the development of the company through ideas, techniques and projects that improve its efficiency and generate an economic benefit greater than the cost of my hiring.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Coordinator of the Institutional Quality Management Coordination
National University of Chimborazo
01.2021 - 01.2022
- I coordinated and managed the planning, operation, evaluation and continuous improvement of the university's education service through the quality management system.
Vice-Rector Advisor for Research and Postgraduate Studies
Polytechnic Higher School of Chimborazo
01.2016 - 01.2021
- I provided financial advice and led the execution of projects, in addition to promoting national and international relationships focused on research, postgraduate and continuing education.
Corporate and Government Finance Consultant
Confidential Consulting
01.2014 - 01.2016
- Responsible for financial and commercial management with public and private organizations in Ecuador and Colombia, including the identification and closing of business opportunities.
Business Manager
Banco del Pacífico
01.2001 - 01.2014
- I achieved a significant increase in the bank's profitability, becoming the first bank in deposits and placements in the province
- I also led the successful launch of new financial products, contributing to the bank's rise in the provincial ranking.
Education
Master in Business Administration MBA - Finance and Budget Control
INCAE
Skills
- Customer service
- Strategic thinking and proactivity
- Bargaining power
- Leadership
- Teamwork
- Adaptation to changes and working under pressure
- Project management, knowledge of PMP methodology and PM4R Certification (BID)
Courses Received
- Sales and service workshop CUSTOMER SERVICE EXCELLENCE SERQUALITSA
- Excellent quality of care and customer service CORPORACION LIDERES
- IDE BUSINESS SCHOOL Training Program in People Management
- IDE BUSINESS SCHOOL Negotiation Program
- IDE BUSINESS SCHOOL Key Accounts Program
- Customer Service with Quality Service UNIVERSITY OF BELGRANO
- Financial services strategy considering the change in customer service culture CUSTOMER SERVICE EXCELLENCE SERQUALITSA
- Customer Service and Sales CHAMBER OF COMMERCE OF GUAYAQUIL
- PMP PJ ADVISORS & CONSULTING
- Applied Project Management (PMI-PMBOOK 6th edition) PJ ADVISORS & CONSULTING
- Certification as PM4R Professional INTER-AMERICAN DEVELOPMENT BANK
Languages
English, Limited
References
- Ing Nicolay Samaniego, +593 997057235
- Ing. Juan Carlos Ayala, +593 995816815
- Ing. Francisco Jarrín, +593 999407074
- Ing. Luis Fiallos, +593 998438620
Certification
- PM4R
Timeline
Coordinator of the Institutional Quality Management Coordination
National University of Chimborazo
01.2021 - 01.2022
Vice-Rector Advisor for Research and Postgraduate Studies
Polytechnic Higher School of Chimborazo
01.2016 - 01.2021
Corporate and Government Finance Consultant
Confidential Consulting
01.2014 - 01.2016
Business Manager
Banco del Pacífico
01.2001 - 01.2014
Master in Business Administration MBA - Finance and Budget Control
INCAE
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