Alex Clarke
Reading,MA
Summary
Dynamic and results-driven mortgage operations executive with extensive experience leading large-scale lending operations, optimizing processes, and driving strategic initiatives. Proven ability to enhance operational efficiency, ensure regulatory compliance, and foster high-performance teams. Adept at leveraging technology and data analytics to streamline workflows and improve customer experience. Skilled in risk management, process improvement, and cross-functional collaboration to support organizational growth and profitability. Recognized for strong leadership, innovation, and a commitment to excellence in mortgage banking.
Overview
23
23
years of professional experience
Work History
Sr. Vice President, Residential Lending Operations
Leader Bank, N.A.
04.2017 - 06.2025
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
Vice President, Residential Lending Operations
Leader Bank, N.A.
01.2015 - 03.2017
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
AVP, Residential Lending Underwriting
Leader Bank N.A
01.2012 - 03.2015
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
Sr. Loan Underwriter
Leader Bank N.A
04.2009 - 12.2011
- Proactively identified areas needing improvement; proposed solutions that increased efficiency across departments involved in the loan process.
- Contributed to business growth by consistently meeting or exceeding individual productivity targets.
- Enhanced customer satisfaction by providing thorough explanations of loan decisions and terms to applicants.
- Improved loan processing efficiency by implementing new underwriting guidelines and procedures.
Sr. Credit Analyst
BNY Mellon
04.2008 - 03.2009
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
Operations Manager
Dynamic Capital Mortgage
10.2002 - 02.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Finance
Virginia Tech
Blacksburg, VA05-2002
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- Organizational development
- Strategic plans
- Customer support
- Financial management
- Budget planning
- Analytical and critical thinker
- Project oversight
- Talent recruitment
- Process improvements
Timeline
Sr. Vice President, Residential Lending Operations
Leader Bank, N.A.
04.2017 - 06.2025
Vice President, Residential Lending Operations
Leader Bank, N.A.
01.2015 - 03.2017
AVP, Residential Lending Underwriting
Leader Bank N.A
01.2012 - 03.2015
Sr. Loan Underwriter
Leader Bank N.A
04.2009 - 12.2011
Sr. Credit Analyst
BNY Mellon
04.2008 - 03.2009
Operations Manager
Dynamic Capital Mortgage
10.2002 - 02.2008
Bachelor of Science - Finance
Virginia Tech
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