Alex Copeland
Sallisaw,OK
Summary
Professional childcare leader with history of successfully managing and enhancing program quality. Proven ability to design and implement enriching activities while ensuring nurturing environment. Collaborative team player focused on achieving high standards and reliable in adapting to changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director
Little Black Diamonds Academy
08.2025 - Current
- Managed daily operations, ensuring compliance with state regulations and organizational policies.
- Led strategic planning initiatives to align educational programs with community needs and resources.
- Facilitated performance evaluations to assess staff effectiveness and identify training needs.
- Monitored compliance with licensing requirements, ensuring the safety and well-being of all students.
- Implemented process improvements that increased operational efficiency and enhanced service quality.
- Conducted regular team meetings to promote collaboration and address challenges proactively.
- Built relationships with parents and community members to support student engagement and success.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Bank Teller
First National Bank of Fort Smith
04.2024 - 07.2025
- Processed customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
- Assisted customers with account openings and closings, providing guidance on various banking products.
- Maintained a balanced cash drawer throughout the day, adhering to established cash handling procedures.
- Executed daily cash reconciliations, identifying discrepancies and resolving issues promptly.
- Promoted bank services, cross-selling products to enhance customer engagement and satisfaction.
- Conducted thorough customer identification and verification processes to comply with banking regulations.
- Resolved customer complaints and inquiries, leveraging strong communication skills to enhance the customer experience.
- Trained new tellers on bank policies, cash handling procedures, and customer service best practices.
Director
Little Rangers Daycare Learning Center
10.2021 - 02.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Established program policies and procedures to comply with regulatory requirements.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
Loan Specialist
Sun Loan Company
02.2023 - 04.2023
- Assisted clients in completing loan applications, ensuring all required documentation was collected accurately.
- Evaluated client financial information to determine loan eligibility and recommend appropriate products.
- Maintained detailed records of loan transactions and client interactions for compliance and reporting purposes.
- Conducted follow-up communication with clients to provide updates on application status and resolve inquiries.
- Ensured compliance with federal and state regulations governing loan practices and client interactions.
- Processed loan disbursements and managed post-closing documentation to ensure accuracy.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
Preschool Lead Teacher
Little Black Diamonds Learning Center
10.2018 - 10.2021
- Planned and prepared activities for students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Associate of Arts - Early Childhood Care And Education
Carl Albert State College
Poteau, OKSkills
- Childcare
- Early childhood education
- Leadership
- Teaching
- Team management
- Toddler care
- Customer service experience
- Compliance management
- Administration
Certification
- Certificate of Mastery
- Directors Certificate
- 37 college credit hours
- 586 hours of state training through CECPD
- First Aid Certification
- CPR Certification
Timeline
Director
Little Black Diamonds Academy
08.2025 - Current
Bank Teller
First National Bank of Fort Smith
04.2024 - 07.2025
Loan Specialist
Sun Loan Company
02.2023 - 04.2023
Director
Little Rangers Daycare Learning Center
10.2021 - 02.2024
Preschool Lead Teacher
Little Black Diamonds Learning Center
10.2018 - 10.2021
Associate of Arts - Early Childhood Care And Education
Carl Albert State College