Alex Corral

• Cultivated strong relationships with key clients to enhance customer satisfaction and retention.
• Developed and implemented strategic account plans to achieve revenue growth targets.
• Analyzed market trends and client feedback to identify opportunities for service improvement.
• Led cross-functional teams to deliver tailored solutions that meet client needs effectively.
• Negotiated contract renewals and expansions, ensuring alignment with client objectives and business goals.
• Created sales forecasts to target daily, monthly and yearly objectives.

• Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
• Mentored junior colleagues on best practices related to key account management strategies as well as ongoing professional development.
• Achieved high client satisfaction by identifying and addressing key account needs.
• Utilized CRM software to effectively track account information, sales activities, and client interactions for improved efficiency in managing key accounts.
• Monitored performance metrics (KPIs, SLAs) and generated detailed reports for leadership, identifying trends, opportunities, and areas for operational improvement.
• Supported contract negotiation, renewal, and compliance processes in accordance with Mil Spec & Aerospace Standards.
• Resolved high-impact service concerns with a focus on responsiveness, equity, and continuous improvement, fostering long-term engagement and satisfaction.

LB Entertainment – Los Angeles, CA
October 2017 – Present

• Managed all aspects of event production for a leading DJ company, coordinating logistics, equipment, and staff for events ranging from private parties to large corporate and public events.
• Supervised a team of 4+ technicians, sound engineers, and event coordinators, ensuring seamless execution and high-quality service delivery at live events.
• Worked closely with clients to understand event needs and expectations, tailoring production setups to meet specific requirements, and ensuring client satisfaction.
• Oversaw inventory management of sound and lighting equipment, maintaining optimal levels to support multiple events simultaneously while reducing equipment downtime.
• Developed and implemented operational processes that streamlined event setup and breakdown, improving team efficiency by 20%.
• Collaborated with local venues, vendors, and event planners to ensure all technical and logistical requirements were met in line with city and venue guidelines.