Alex Correa
Humble,TX
Summary
Results-driven retail management professional with a determination to surpass company sales goals. Utilizing financial and marketing education, consistently making intelligent purchasing and merchandising decisions. Proactively addressing and resolving concerns, optimizing policies, and engaging with customers to foster loyalty and boost sales are key strengths.
Overview
7
7
years of professional experience
Work History
Store Manager
Extra Space Storage
2022.06 - 2024.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
General Manager
Planet K
2017.05 - 2022.04
- Began management training on May 2018 taking on more tasks such as scheduling shifts for employees and managing time-off requests, assigning duties and responsibilites to employees, and learned the procedure weekly store bookkeeping
- Became general manager after 6 months of training and was transferred to another store to oversee and make necessary changes to benefit the day-to-day basis of the store
- Assigned projects to employees to better enhance the store to increase foot traffic and improve the flow of the store by proper merchandising to streamline the customer experience
- Started taking on more responsibilities such as maintaining weekly inventory of the store, interviewing and hiring possible applicants, oversaw the stores marketing, trained new hires, and promoted employees
- Oversaw and analayzed the stores finances and revenues with weekly bookkeeping, making sure we are meeting the projected goals every months
- Trained possible prospects for management within the company, having promoted 2 shift leaders to management who then went on to manage their own stores
- Increased foot traffic within the store by 15% yearly by implementing marketing strategies within the local community to also have more client engagement
- Delivered weekly restock to all 11 Austin-based locations as well as pulled inventory for many stores, prioritizing current demand based on customer sales
- Cut restock delivery time by 50% by presenting a new idea to make better use of traffic flow during peak hours
- Created a better inventory management system within the company warehouse to further streamline the restocking process for all 20 stores within the company
- Managed bi-yearly inventory counting for the company warehouse to minimize lost/missing merchandise and lower the restock time for every store weekly.
Education
Associate of General Studies -
University of Texas at Austin
Austin, TX04.2018
High School Diploma -
Alief Elsik High School
Houston, TX05.2016
Skills
- Efficient Customer Service
- Time Management
- Effective Communication
- Leadership Experience
- Bilingual (English and Spanish)
Timeline
Store Manager
Extra Space Storage
2022.06 - 2024.07
General Manager
Planet K
2017.05 - 2022.04
Associate of General Studies -
University of Texas at Austin
High School Diploma -
Alief Elsik High School
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