Alex Cottone
South Amboy,NJ
Summary
Facilitated team collaboration to achieve project goals effectively.,Resolved challenging scenarios through creative problem-solving and strategic thinking.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Digital Personal Shopper
Walmart
Old Bridge, NJ
11.2024 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Analyzed sales trends to optimize product selections and improve customer satisfaction.
- Collaborated with inventory management teams to ensure product availability for online orders.
- Trained new team members on digital shopping platforms and customer service best practices.
- Implemented process improvements that streamlined order fulfillment and reduced response times.
Shift Leader
Walgreens
Matawan, NJ
10.2023 - 05.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Managed inventory levels, overseeing stock replenishment and organization.
- Implemented process improvements that enhanced workflow efficiency within the store.
Sales Associate
CVS
01.2023 - 01.2023
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Supporting opening and closing store activities, when needed
- Providing customer support to ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Fire Controlman
United States Navy
01.2020 - 01.2022
- Operated and maintained radar equipment. Supervised operation and organized maintenance of specialized equipment and weapons systems.
- Effective decision maker in high pressure environments. Trained subordinates on effective troubleshooting and maintenance techniques.
- Responsible for coordinating the ordering and receipt of important repair parts and equipment.
- Helped to ensure subordinates recognized and met career goals.
- Maintained professional development in a stressful and high pressure environment.
- Circuit part troubleshooting and maintenance.
Education
High School Diploma - Institute of Forensic Science
New Dorp High School
Staten Island, NY06.2020
Skills
- Secret security clearance
- Expertise in radar operation and repair
- Trained in emergency response
- Equipment maintenance
- Supply and logistics planning
- Firearm training
- Customer service
- Organizational skills
- POS system fluent
Certification
- "A" School Fire Control-man Certification U.S. Navy
- CPR Certified 2020
Timeline
Digital Personal Shopper
Walmart
11.2024 - Current
Shift Leader
Walgreens
10.2023 - 05.2024
Sales Associate
CVS
01.2023 - 01.2023
Fire Controlman
United States Navy
01.2020 - 01.2022
High School Diploma - Institute of Forensic Science
New Dorp High School