Alex Croshaw

• Provided technical support to customers over the phone and in person.
• Performed onsite repair of equipment at customer locations.
• Calibrated instruments to maintain accuracy within specified tolerances.
• Completed finish product testing per model specific requirements
• Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
• Compiled repair data to provide feedback for product improvement for existing design and product development improvements.
• Followed technical write ups and manuals to help customers troubleshoot problems with programs and applications.
• Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
• Assembled complex electrical assemblies onsite from drawings provided by engineering staff.
• Customer onsite equipment troubleshooting and repairing of faulty electronic components.
• Ensured instrument calibration to maintain accuracy with specified tolerances.

• Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
• Developed processes for training on safety protocols and proper use of equipment.
• Managed incoming shipments for quality assurance purposes and organized storage areas accordingly.
• Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
• Ensured warehouse staff met daily goals to meet corporate key performance indicators.
• Maintained compliance with OSHA regulations in regards to workplace safety standards.

• Reviewed purchase orders, contracts and invoices to ensure accuracy.
• Negotiated pricing and delivery terms with suppliers.
• Monitored inventory levels to ensure availability of products for customers.
• Researched potential new suppliers in order to find the best value for goods and services.
• Maintained records of all purchases including item descriptions, costs, quantities received.
• Managed inventory control systems to track stock levels, deliveries and related information.
• Maintained supplier relationships to improve lead time, cost and quality.

Parts

• Organized and labeled parts to ensure easy identification and retrieval.
• Received customer orders and placed them into the system for processing.
• Provided customers with technical advice regarding parts information and availability.
• Maintained accurate records of all inventory transactions in the computer system.
• Performed regular audits of warehouse shelves to verify proper stocking levels.

Sales

• Performed product demonstrations to potential buyers.
• Negotiated sales contracts with customers.
• Prepared paperwork related to sales transactions.
• Maintained current knowledge of all available models, features, and options.
• Provided technical advice on motorcycles after sale was completed.
• Organized promotional events to attract new business opportunities.