Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Cruz

Tampa,FL

Summary

Efficient Accounts Expert offering 3 1/2 years of experience in accounts receivable functions. Excellent knowledge of collection and procedures with strong communication skills utilized in resolving customer queries. Skilled and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Account Expert eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in T-Mobile. Dedicated Expert professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Competent Accounts Receivable Specialist bringing 3 1/2 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Experienced Account Expert with over 31/2 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Expert eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Metrics . Motivated to learn, grow and excel in Mobile. Dedicated motivated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Account Expert

T-Mobile
Tampa, FL
07.2019 - Current
  • Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Entered client details and notes into system for interdepartmental access and review.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ensured that resolution to customers issues or needs were accommodated to best of company policy and compliance.
  • Attempt to make resolution base offer every time is possible to grow companies revenue.
  • Very good in communication and relating to every customer to ensure we rapport is built and further relations continue to grow.

Diesel Mechanic

Rush Truck Cenetr
Tampa, FL
06.2017 - 11.2018
  • Discussed repairs with customers and advocated for vehicle safety
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders
  • Documented findings and actions taken
  • Ordered parts necessary for vehicle repairs and new installations
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs
  • Inspected vehicle systems to assess function and uncover defects
  • Troubleshot and diagnosed problems with brakes, steering and transmissions
  • Installed new systems and components in vehicles
  • Performed preventive maintenance on engines, transmissions, tires and other vehicle systems
  • Conducted full operational compliance inspections before releasing vehicles for use
  • Assessed equipment for damage, wear, battery life and fluid levels

Lightweel Vehicle Mechanic

U.S Army
Fairbanks, NC
01.2000 - 03.2004
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Carried out day-day-day duties accurately and efficiently
  • Successfully maintain clean, valid driver's license and access to reliable transportation
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Provided Preventive Maintenance to maintain vehicles combat ready.
  • Replaced parts and fix problems to vehicles with great skill and effectiveness
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Lead team and served as shop foreman at times.

Education

High School Diploma -

Wildwood High School
Wildwood New Jersey
1999

Skills

  • Customer Advising and Referral
  • Persuasive Negotiation
  • Customer Relationship Management
  • Conflict Resolution
  • Managing Delinquent Accounts
  • Administration and Management
  • Negotiation and Resolution
  • Overdue Balance Detection
  • Terms Review and Enforcement
  • Attention to Detail
  • Report Writing
  • Payment Solicitation
  • Payment Processing
  • Problem Investigation
  • Analytical and Critical Thinking
  • Updating Customer Accounts
  • Pleasant Telephone Demeanor
  • Clear Communication
  • Relationship Building

Timeline

Account Expert

T-Mobile
07.2019 - Current

Diesel Mechanic

Rush Truck Cenetr
06.2017 - 11.2018

Lightweel Vehicle Mechanic

U.S Army
01.2000 - 03.2004

High School Diploma -

Wildwood High School
Alex Cruz