Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alex Cruz

Yonkers

Summary

Dynamic General Manager with a proven track record at Planet Fitness, excelling in operations management and leadership. Cultivated strong relationships, enhancing customer loyalty and driving profitability. Skilled in problem resolution and team building, I implemented effective strategies that significantly boosted sales and fostered a positive work environment.

Overview

6
6
years of professional experience

Work History

General Manager

Planet Fitness
07.2024 - 08.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Front Desk Representative

Planet Fitness
09.2022 - 08.2025
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.

Team Member

Five Guys
11.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Server

Red Lobster
09.2019 - 11.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Business Administration And Management

Lincoln Highschool
Yonkers, NY
06.2022

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Planet Fitness
07.2024 - 08.2025

Front Desk Representative

Planet Fitness
09.2022 - 08.2025

Team Member

Five Guys
11.2021 - 02.2022

Server

Red Lobster
09.2019 - 11.2019

Business Administration And Management

Lincoln Highschool

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