Alex Damiani
Yonkers,NY
Summary
A Hardworking and perceptive individual who uses intuition as guidance, enjoys working on the next goal and keeping energy high, wants to help others around him do better and will bring them up when able to and they are willing to learn. Exceptional server with 4 years of experience with a want to expand their knowledge in the industry for professional growth as well as personal. Young, driven and ambitious, willing to travel and is flexible, will take any task that is given and will accomplish it in the manner it is taught to me, following proper procedure and setting the example and/or being the standard.
Overview
2
2
years of professional experience
Work History
Lawyer
Mercapuerto
Puerto Cabello, Carabobo
- Problem Solving, listening to clients' problems and finding the best solutions and building a case for them
- Transcribing and drafting legal documents
- Exercising civil legal rights and giving legal advice and guidance.
Amazon Warehouse Associate
Amazon.com
Tulsa, Oklahoma
- Scanning, checking items and adhering to a list and ensuring that all items are accounted for
- Transportation, exchanging freights from warehouse to warehouse, scanning them in and accounting for all items in the inventory
- Problem Solving, listening to, and creating solutions for guest complaints and ensuring follow through.
Server, Bartender, Host, Carver
Texas De Brazil
Tulsa, Oklahoma
01.2022 - 11.2023
- Server, Ensuring the best guest experience, tending to guest needs as well as helping my teammates, trained other servers, selling, upselling and wine service
- Traveling server, Traveled to other stores and helped with training and filling in areas where needed, (Birmingham, AL
- Milwaukee, WI
- Hopefully more in the future)
- Represented my company and my store well
- Gaucho, butchering and prepping meats, start the fire, know what to prep, and how much depending on cover count
- Tending to guests requests and cooking meats to the right temperature, Host, Greeting and seating guests and controlling flow of restaurant, ensuring that servers are getting to tables in a timely matter
- Bartender, taking guest drink orders, ringing in the drinks, making the drinks, cash drawer handling, pouring proper liquor amounts as well as checking guest ID's and ensuring guest safety by not over serving.
Manager on Duty
Texas de Brazil
Yonkers, NY
02.2023 - 11.2023
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints in a professional manner.
- Reviewed daily sales reports to identify areas of improvement.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
- Conducted regular team meetings to discuss operational issues.
- Analyzed data from customer surveys and implemented changes accordingly.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Performed administrative tasks such as filing documents or preparing reports.
- Coordinated special events such as promotional campaigns or store openings.
- Interacted with customers regularly to ensure their needs were met.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
Education
Master of Science - Civil And Criminal Rights.
Universidad Jose Antonio Paez
Venezuela03.2018
Skills
- Customer service
- Food service
- Restaurant experience
- Bilingual
- Guest services
- Leadership
- Flexibility
- Mediation
- Microsoft Office and Docusign
- Organization and Administration
- Strategic Planning
- Sales Techniques
- Team Leadership
- Negotiation
- Staff Management
- Key Performance Indicators
- Verbal and Written Communication
- Project Management
- Business Development
- Business Administration
- Operations Management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Manager on Duty
Texas de Brazil
02.2023 - 11.2023
Server, Bartender, Host, Carver
Texas De Brazil
01.2022 - 11.2023
Lawyer
Mercapuerto
Amazon Warehouse Associate
Amazon.com
Master of Science - Civil And Criminal Rights.
Universidad Jose Antonio Paez