Alex Davis-Briscoe

• Supervised operations staff and kept employees compliant with company policies and procedures.

•Controlled labor costs to be less than 14% for FY24 while minimizing turnover

•Maintained food cost with little variance

•FY24 – .25% Variance

•FY23 – .22% Variance

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

•Health inspection scores of 96% or higher

Audit scores 95% or higher with multiple 100% scores

•Daily safe audits

• Well versed in culinary operations including preparation, execution, and delivery.
• Works closely with kitchen Manger to ensure I am consistently up to date with any changes.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Mentored team members to enhance professional development and accountability in workplace.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

• Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
• Curated projection reference material for a more seamless training experience.
• Worked flexible hours across night, weekend and holiday shifts with preparation of returning to the theater for emergency issues.
• Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
• Inspected and prepared video tapes, discs and packages for screenings and maintained films in best possible condition to optimize viewing for regularly scheduled hours and occasional private events.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Arranged project timelines to avoid critical shortages in staff, resources or events spaces.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Trained and developed multiple staff members on basic projection functions to improve daily operations .
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences while improving their experience.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored team members to enhance professional development and accountability in workplace.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.