Alex De Arman
Kent,Washington
Summary
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Construction professional with commitment to high standards and results-driven work. Proven background in diverse construction tasks, contributing to successful project outcomes. Known for strong team collaboration and reliability, while adapting to changing work environments. Competent in using construction tools, following safety protocols, and maintaining productivity.
Overview
6
6
years of professional experience
Work History
Community Donation Manager
Value Village
Issaquah Wa
12.2024 - 02.2025
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Championed diversity initiatives, fostering an inclusive working environment for all employees.
- Supported continuous improvement efforts by encouraging innovative thinking among team members.
- Improved project efficiency by streamlining communication between team members and departments.
- Increased productivity by effectively managing resources, personnel, and equipment on the jobsite.
- Maintained a safe working environment through adherence to company safety policies and procedures, minimizing workplace accidents.
- Using the IMS system for scanning OSDs, delivery's and stock on hand, as well as scanning carts to find many problems with the barcodes.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar programs or equipment.
- Delivered timely completion of tasks through effective time management and prioritization skills.
- Learned all required tasks quickly to maximize performance.
- Managing team members and their schedules
Assistant Manager Retail
Value Village
Tukwila, WA
08.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Providing constructive feedback for growth and development for employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
General Labor Construction Worker
Self Employed
Kent, WA
03.2019 - 09.2022
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Championed diversity initiatives, fostering an inclusive working environment for all employees.
- Supported continuous improvement efforts by encouraging innovative thinking among team members.
- Improved project efficiency by streamlining communication between team members and departments.
- Increased productivity by effectively managing resources, personnel, and equipment on the jobsite.
- Maintained a safe working environment through adherence to company safety policies and procedures, minimizing workplace accidents.
- Using the IMS system for scanning OSDs, delivery's and stock on hand, as well as scanning carts to find many problems with the barcodes.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar programs or equipment.
- Delivered timely completion of tasks through effective time management and prioritization skills.
- Learned all required tasks quickly to maximize performance.
- Managing team members and their schedules
CDC Ambassador
Value Village
Kent, WA
09.2022 - 08.2024
- Sorted and performed quality control measures of donated items.
- Worked with management to become a leader in my role and pushed for team members to help boost our donor re-actions tremendously.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Promoted the organization''s mission and educated donors on the impact of their contributions.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Reported instances of fraud and illegal dumping on company property.
- Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
- Ensured compliance with health and safety regulations while handling various types of donations.
- Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Opened and closed facility according to operating hours to secure donations and funds.
- Worked with site management to prepare weekly work schedules and fulfill staffing requirements.
Education
High School Diploma -
East Hill Academy
Kent, WA06.2021
Skills
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Safety procedures
- Organization
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
- Employee onboarding
- Recruiting and interviewing
- Adaptability and flexibility
- Hiring and training
- Training and development
Timeline
Community Donation Manager
Value Village
12.2024 - 02.2025
Assistant Manager Retail
Value Village
08.2024 - 11.2024
CDC Ambassador
Value Village
09.2022 - 08.2024
General Labor Construction Worker
Self Employed
03.2019 - 09.2022
High School Diploma -
East Hill Academy