Alex Deemer
Olyphant,PA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
13
13
years of professional experience
1
1
Certification
Work History
User Support Specialist
Lackawanna College
08.2021 - 05.2023
- Provide 1st level technical support for the college community, responding promptly to all support requests calls, voicemails, and emails to help resolve hardware and software problems based on departmental policy and procedures
- Contribute to the development of technical documentation resources
- Log all calls in the support logging system along with detailed description of actions and resolution.
Client Support Specialist
Precision Software Innovations
08.2020 - 09.2021
- Provide 1st, 2nd, and 3rd tier support for all client-based requests
- Manage data entry requests internally and externally upon receipt from client
- Collaborate with multiple teams to verify all processes function in accordance with company policies and procedures through documented procedure growth.
Knowledge Base Specialist
C3i Solutions
08.2017 - 10.2019
- Review, Edit, and Manage Knowledge Base within the Remedy System for 3rd Party Employer
- Work directly with 3rd party company handling additional requests such as editing templates and Knowledge Base Articles within the Remedy System
- Onboard Training for Global New Hires - Editing and updating Global New Hire Training Materials such as training videos, Documents, and Power Point Slide Decks.
Education
BFA - Creative Writing
Full Sail University
Winter Park, FL10.2024
Skills
- Writing
- Final Draft
- Microsoft Office Suit
- Editing
- Creative Writing
- Proofreading
- Collaboration
- Critical Thinking
- Teamwork
- Time Management
- Multitasking
- Creativity
- Organization
- Empathy
Accomplishments
- Publication of "Abnormalities & More"
Certification
Grammer Foundations| LinkedIn Learning | 03/2023
Advanced Grammar| LinkedIn Learning | 03/2023
Learning to Write Marketing Copy| LinkedIn Learning | 03/2023
SEO: Keyword Strategy| LinkedIn Learning | 03/2023
Timeline
User Support Specialist
Lackawanna College
08.2021 - 05.2023
Client Support Specialist
Precision Software Innovations
08.2020 - 09.2021
Knowledge Base Specialist
C3i Solutions
08.2017 - 10.2019
BFA - Creative Writing
Full Sail University
Grammer Foundations| LinkedIn Learning | 03/2023
Advanced Grammar| LinkedIn Learning | 03/2023
Learning to Write Marketing Copy| LinkedIn Learning | 03/2023
SEO: Keyword Strategy| LinkedIn Learning | 03/2023
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