Alex DeLaCruz
Sunnyvale,CA
Summary
An awarded and challenging career that will allow skills, experience and specific abilities to enhance personal development and growth within any organization.
Overview
17
17
years of professional experience
Work History
Assistant Vice President/ Loan Operations Manager
AvidBank
08.2021 - 03.2023
- Direct and assign staff with tasks on the day-to-day operations and servicing activities.
- Establish, review, and modify loan servicing procedures with suggestions, followed by facilitating & Implementing new procedures in place for a steady process, reducing turnaround time, meeting deadlines and to minimize risk and loss.
- Lead weekly team meetings to strengthen team productivity by providing training and mentorship to junior staff members.
- Observing each employee's individual strengths, by conducting one-on-one meetings, providing feedback to improve areas of weakness to enhance performance outcome, giving motivation with personal growth and less employee turnover.
- Oversees the processing of payoffs, principal and/or interest adjustments, interest reserve payments, loan advances, and construction draws. Performs and call back daily loan maintenance (e.g., loan grade, rate, address, loan officer changes, etc.) ensuring changes are authorized prior to input and correctly applied to the system.
- Provide staff with performance evaluations to ensure the employee will obtain feedback, remain motivated, exceeding goals for personal and internal company growth.
- Conduct and lead audits of loan files and regulatory examination, ensuring complete documentation according to established guidelines and regulations and remain in compliance.
- Reviews various loan reports and related documentation on a daily, weekly, monthly basis to ensure accuracy of information recorded in the core lending system.
AVP-Loan Servicing Officer (Team Lead)
Heritage Bank of Commerce
10.2018 - 08.2021
- Assist and coach the operations staff with loan documents, loan boardings, operating systems or any loan servicing issues to increase productivity.
- Resolves any loan exceptions or corrections,Researches payment issues and discrepancies and un-posted items.
- Monitor daily transactions including participation facilities, SBA 7a loans, system and boarding postings, payments or any applied disbursements.
- Evaluate requests and documents to verify accuracy and completeness, prior to boarding in the loan banking system.
- Manage the Insurance portfolio by obtaining updated polices that have lapse, expired from borrower or Loan Officer.
- Review General Ledger Accounts daily confirming all wires, payments, reversals have been executed correctly for GL clearing for finance department requirements.
- Manage given projects from upper management for system enhancement, more efficient workflow, including creating new policies and procedures.
- Collaborated with other department leads to streamline workflow, improve interdepartmental coordination, and achieve business goals collectively.
- Responsible for the day-to-day functions of the data processing department and core processing system, bookkeeping including reviewing daily reports, Automated Clearing House (ACH), Internet Banking, Mobile Banking, Remote Deposit, Core Director, Bill Pay, and document scanning.
Sr. Loan Operations Analyst
Technology Credit Union
10.2015 - 10.2018
- Collect and review documents such as leases, purchase contracts, operating agreement, appraisals and credit approvals ensuring all documents have been received in order to proceed with providing loan documents.
- Create loan documents in laserpro software consisting of Commerical, SBA, Construction or consumer loans.
- Communicate with the borrower, escrow companies, insurance agents, and other parties directly involved in all aspects of loan closing, to obtain required documentation and verifications prior to closing.
- Processes loan payments, reversals, Automatic Funds Transfer (AFT)s, non-accrual, charge-offs and wires.
- File UCC Lien on the property once funding is complete; UCC-3 for continuations, or UCC terminations once the loan is paid in full.
- Order Appraisal, Appraisal Reviews, Environmental reports, Tax Service, flood determinations.
- Manage the email box for distributed incoming wires, payment or servicing email request to appropriate business areas.
- Manage the SBA 1502 Colson Report on sold loans, ensuring loan is being reported correctly to SBA requirements.
- Assist in monitoring tickler system for outstanding documents, UCC filings, Insurance, title policies and recorded documents.
- Performs final file review and documents receipt of original recorded deed of trust and ensures that Technology Credit Union is assigned the correct lien position on the final title policy.
- Perform Daily balancing of loans and General Ledger on SBA and Participation Payable ensuring clearing.
Commercial Loan Operations Specialist
KeyPoint Credit Union
05.2013 - 10.2015
- Prepare loan documentation for new loans, renewals, and modifications ensuring compliance and safe and sound practices for various loan types including Commercial Real Estate Mortgages, Line of Credits, Term Loans, Construction Loans, and SBA Loans.
- Work with business development officers, loan officers and borrowers to obtain due diligence required to document and thereafter close loans.
- Organize loan files, prepare and maintain needs list, and follow-up as required to ensure receipt of all necessary documents.
- Prepare wires and coordinate disbursement of loan proceeds.
- Pre and/or post-closing documentation review to ensure consistency with approved terms and conditions as well as technical & policy exceptions.
- Responsible for handling various post-closing tasks including but not limited to: monitoring paid loan reports for collateral releases and discharges. Setup any post-closing ticklers in core system for collateral performance or documentation; assigning to the correct parties for resolution.
Junior Underwriter
USMS (US Merchant Systems)
03.2011 - 05.2013
- Analyze and record all incoming documents for compliance and access risk with USMS Underwriting guidelines
- Conduct due diligence reviews of applications, ensuring accuracy and completeness to avoid company loss or fraud
- Validate documents provided with new applications using online publications and resources provided
- Review and analyze credit reports with Experian or Transunion, Financial Statements, Balance Sheet, Tax Returns or other Documents provided
- Verify and Validate supporting Income, assets and liabilities based on financials, previous processing statements or bank statements
- Approve or Decline deals based on risk review with a $50K Approval authorization.
Sr. Loan Operations Specialist
Community Bank of the Bay
04.2006 - 02.2011
- Prepare Loan Documents with LaserPro for Commercial, Church, Car and LOC (Line of Credits)
- Manage Participation Portfolio monthly based on Payoff, Pay downs
- Manage and Control our 'Business Management' portfolio (loans that are boarded and paid down monthly by receivables
- Responsible for ensuring all terms of loans are incorporated in the documents, closing conditions are met, and loans are closed within appropriate time frames
- Create & Report 1502 Colson Report according to SBA requirements
- Run Credit Reports with Experian, D&B and Lexisnexis
- Monitor/Search UCC filings and prepare continuances & terminations
- Board and Fund Loans with IT Navigator System
- Setup Tickler Systems for Insurance, Tax Returns or other required covenants based on Business Loan Agreement (Community Bank of the Bay).
Education
Associates in Science (Business Admin) -
New Mexico Junior College
Hobbs, NM01.2001
Diploma -
Hobbs High School
Hobbs, NM01.1998
Core Qualifications
● Extensive knowledge of various loan operations and servicing duties
● Solid knowledge of loan procedures and credit documentation
● Especially adept at dealing with complex commercial loan processes
● Ability to ably manage a large staff and delegate responsibilities
● Adept at managing client data and maintaining confidentiality
● Extensive knowledge of various loan operations and servicing duties
References
Upon Request
Timeline
Assistant Vice President/ Loan Operations Manager
AvidBank
08.2021 - 03.2023
AVP-Loan Servicing Officer (Team Lead)
Heritage Bank of Commerce
10.2018 - 08.2021
Sr. Loan Operations Analyst
Technology Credit Union
10.2015 - 10.2018
Commercial Loan Operations Specialist
KeyPoint Credit Union
05.2013 - 10.2015
Junior Underwriter
USMS (US Merchant Systems)
03.2011 - 05.2013
Sr. Loan Operations Specialist
Community Bank of the Bay
04.2006 - 02.2011
Associates in Science (Business Admin) -
New Mexico Junior College
Diploma -
Hobbs High School