Summary
Overview
Work History
Skills
Timeline
Generic

Alex Delgado

Las Vegas,NV

Summary

Over 20 years of experience driving results for high profile retailers in multiple locations through talent acquisition, functional leadership and presentation excellence. Prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

18
18
years of professional experience

Work History

Operations Manager

Promescent
09.2025 - Current
  • Lead all daily operations for warehouse, inventory, purchasing, and logistics.
  • Manage vendor relationships for raw materials, packaging, and finished goods; evaluate supplier performance, pricing, and delivery timelines. BOM review and approval for all manufacturing
  • Ensure compliance with FDA Good Manufacturing Practices (GMP) and internal quality standards by enforcing SOPs and conducting regular audits.
  • Review Certificates of Analysis (COAs) for incoming raw materials and finished products to ensure compliance with specifications and safety standards.
  • Oversee demand forecasting, cycle counting, and stock reconciliation to maintain optimal inventory levels and reduce excess or obsolete stock.
  • Collaborate with QA/QC, and R&D to support new product launches and ensure seamless production workflows.
  • Implement and maintain inventory modules, improving order accuracy and reducing procurement cycle time.
  • Supervised all inbound and outbound logistics activities, ensuring timely fulfillment of B2B and direct-to-consumer orders.
  • Negotiated contracts and terms with key suppliers, savings through consolidation and better forecasting.
  • Developed and enforced COA documentation review procedures with Quality teams, reducing non-conforming product issues
  • Maintained real-time inventory reporting and improved cycle count accuracy from 86% to 99% within 6 months.

Warehouse Manager

Pop Fit Clothing
08.2023 - 09.2024
  • Oversee all aspects of warehouse operations including inventory management of both warehouses, order fulfillment, receiving, and shipping of 5000-7500 packages a daily
  • Provide overall leadership to all warehouse employees including overall operating performance, employee culture, and safety. Provide training and coaching.
  • Responsible for all HR aspects which include payroll, performance and attendance write ups, hiring and training.
  • Implement new processes to improve employee experience by regularly clearing the suggestion box and offer ideas and feedback to the CEO that you find useful.
  • Track daily and weekly employee statistics to ensure all individual goals are being met Monitor daily operations and statistic. Using statistics make adjustments to all departments in order to provide optimal efficiency of the operation.
  • Ensure all tasks relating to Customer Orders are completed on time and properly including: binning of boxes, pulling/wrapping/shipping of orders.
  • Ensuring that shipments are picked up or dropped off daily, by working with shipping carriers such as USPS, DHL, and UPS.
  • Maintain vendor/ carrier relationships by negotiating rates, payment schedules, and ensuring all deliveries schedule meet project time frames
  • Work with Customer Support teams to monitor order operations and resolve any issues. Manage the tracking and receiving of containers arriving from overseas. Work with freight broker to get containers picked up and schedule delivery to warehouse to receive
  • Receive all inbound containers, ensure all items from the PO were shipped, and report any variances to vendor.
  • Monitor and maintain yearly established budget to make sure all targets are being met
  • Ensure all items are properly stored.
  • Space optimization, working with staff to ensure all space is being used to maximize item storage capacity.
  • Provide a safe work environment for all employees by doing weekly safety walks

Distribution Center Manager

Hershey’s Chocolate World
07.2019 - 08.2023
  • Manage the logistics and warehouse functions in compliance with policies and procedures to ensure maximum revenue potential and guest experience.
  • Coordinate the movement of all materials, including accounting for incoming international transportation deliveries
  • Collaborate with store leadership team, corporate leadership team and Hershey’s leadership team - operations, accounting, customer service, supply chain - to develop or revise plans, policies, and procedures for maximum utilization of our small assembly, logistical, and material handling support.
  • Execute inventory management activities including receiving, storing, rotating, handling, receiving, tracking, processing invoices and managing accruals.
  • Implement continuous improvement processes, statistics/analytics, reporting, and inventory systems which support efficient inventory control and optimal performance for the company
  • Guide team to full compliance of policies for handling obsolescence, physical inventory, and cycle counts
  • Conduct analysis and develop recommendations on product and par levels.
  • Provide leading practical knowledge in workflow design, location optimization, and customer delivery service expectations.

E-commerce & Warehouse Manager

Rank + Rally
06.2017 - 07.2019
  • Run day to day business operations of e-commerce and brick and mortar fulfillment by reviewing open orders, restocking reports and collaborating with team to get orders out in a timely manner
  • Manage all aspects of the Vegas Golden Knights website, Vegasteamstore.com, images, merchandise descriptions, pricing, inventory available and all customer service inquiries.
  • Ensure all e-commerce orders are fulfilled to the company’s established guidelines and standards
  • Work with the retail operations team and category managers on improving backorder, replacement, and order exceptions to pro-actively prevent order issues
  • Create documentation and standard operating procedure documents around fulfillment procedures, escalations, and reporting to drive improvements
  • Partner with customer service and ecommerce teams to understand consumer pain points and work on initiatives to improve customer experience
  • Monitor and take action on exception reporting metrics such as shipping time, backorders, shipping exceptions, fulfillment errors to track progress towards operational goals for direct e-commerce business.

Retail Director

Aramark
08.2016 - 06.2017
  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure safety and sanitation standards in all operations.
  • Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Demonstrate excellent customer service using Aramark's standard model. Identify client needs and effectively communicate operational progress.
  • Adopt Aramark process and systems. Build revenue and manage budget, including cost controls with regard to food, beverage and labor. Ensure the completion and maintenance of P&L statements. Achieve food and labor targets. Manage resources to ensure quality and cost control within budgetary guidelines.
  • Create value through efficient operations, appropriate cost controls and profit management. Full compliance with Operational Excellence fundamentals, including food and labor. Direct and oversee operations related to production, distribution and food service.
  • Maintain a safe and healthy environment for clients, customers and employees.

Installer

Solar City
08.2015 - 04.2016
  • Work with a team to install the racking system and solar panels on residential roofs
  • Maintain a high quality of installation
  • Prepare trucks for installs in the upcoming day making sure everything is neat and organized
  • Service the solar system as needed
  • Clean and prepare trucks at the end of the day to ensure that the vehicle is ready for the next day’s use
  • Occasional work in the warehouse organizing equipment

Manager of Retail Operations

Hard Rock Hotel and Casino
07.2010 - 05.2015
  • Responsible for overseeing the daily operations of six retail locations, including: hiring, training, team development, coaching, establishing pars, sourcing, ordering product, scheduling and forecasting.
  • Proficient in sourcing product, establishing and maintaining vendor relationships, identifying current trends and establishing strong margins, product planning, fulfillment and merchandising
  • Focused on generating volume through modeling behaviors that perpetuate a strong selling culture, setting clear expectations and developing innovative strategies to continuously reinvent the brand, maintain strong brand loyalty and attract a new clients
  • Frequently shopped competitor in the market to ensure effective pricing strategies and relevant merchandise

Supervisor

UPS
07.2007 - 07.2010
  • Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Daily information to all team members including: inbound flight information, load schedule and time lines
  • Management of department resources to ensure maximum output, accuracy, and efficiency at all times.
  • Meet or exceed all established standards for accuracy and productivity.
  • Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.
  • Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.

Skills

  • Functional Leadership
  • Innovation Agent
  • Talent Management
  • Recruit/Hire Top Talent
  • Competitive/Strategic Planning
  • Budgeting/Forecasting
  • Prospecting/ Client Cultivation
  • Identify Merchandise Mix
  • Presentation Excellence
  • Product procurement
  • Vendor and pricing negotiations

Timeline

Operations Manager

Promescent
09.2025 - Current

Warehouse Manager

Pop Fit Clothing
08.2023 - 09.2024

Distribution Center Manager

Hershey’s Chocolate World
07.2019 - 08.2023

E-commerce & Warehouse Manager

Rank + Rally
06.2017 - 07.2019

Retail Director

Aramark
08.2016 - 06.2017

Installer

Solar City
08.2015 - 04.2016

Manager of Retail Operations

Hard Rock Hotel and Casino
07.2010 - 05.2015

Supervisor

UPS
07.2007 - 07.2010

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Alex Delgado