Program Manager
Boeing
02.2019 - 01.2025
- Enterprise Server Management: Managed and operated approximately 27,000 servers on the Boeing Enterprise Network, including highly secured environments. Oversaw configurations, patch levels, changes, and access to ensure compliance and performance.
- Server Automation & DevOps: Maintained and supported a foundational DevOps REST API used as standard solution to provision and patch servers for on-premises and Cloud hosting (Azure, AWS, and Google Cloud).
- Change Management & Documentation: Ensured all server deployments and content were properly documented and approved by Change Management, successfully completing 10,000+ changes per month.
- Critical Data Exchange Coordination: Orchestrated continuous critical server data exchange between Boeing Enterprise Security, IT Data Warehouse, and the Configuration Management Database.
- Security Vulnerability Remediation: Identified and remediated emerging critical security vulnerabilities.
- Access Control & Security: Authored and enforced Access Control Policies for multiple security critical applications with administrative access across the Boeing Enterprise Network.
- Vendor & Contract Management: Negotiated terms and project justifications with Dell partners to ensure service continuity. Authored RFP terms for an upcoming Infrastructure Automation Platform contract, detailing technical design, desired outcomes, and measurable service level agreements.
- Program Roadmap & Objectives: Developed a comprehensive program roadmap to meet key performance indicators, objectives, and key results.
- Customer Interface Enhancements: Designed and implemented significant improvements to customer web interfaces to simplify server ownership.
- Collaboration & Stakeholder Engagement: Assisted business units with service onboarding, incident troubleshooting, root cause analysis, and best practices to minimize infrastructure maintenance burdens.
- Team Leadership & Expansion: Led a team reconstruction effort by defining new team structure, recruiting, interviewing, and hiring new team members.
- Incident Management & Escalation: Primary point of escalation for server-related issues, resolving major incidents, outages, and patching problems. Implemented improvements to address root cause issues.
- SOX Compliance: Maintained audit tools to report undocumented changes on Boeing SOX servers. Assisted the SOX audit team in investigating and resolving detected undocumented changes.
- Audit Excellence: Represented Boeing Configuration Management during NIST 800-171 audit, achieving a perfect score.
