Alex Dennison
Troy
Summary
Forward thinking IT professional, highly motivated and productive in team environments and independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment driven workplace, resulting in employee loyalty, cooperate success, and customer satisfaction.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Services Support Specialist
Insight
11.2022 - Current
- Assisted with Tenant Migration from the Emerson Ms365 Environment, to the Copeland Ms365 Environment
- Assisted with print server migration
- Worked with team to get hundreds of PCs functional after the Crowdstrike outage of '24
- User management through Active Directory and Intune/Azure
- Maintain and manage user issues through ServiceNow ticketing system - sorting through priority items
Resident Engineer
Entara
04.2022 - 11.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
IT Support Specialist
Insight
01.2021 - 04.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers onsite and through PC remote controls.
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services and escalated issues to next level when necessary.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured, patched and troubleshot issues relating to switches and various VLANS across both offices and factory floor.
- Used ticketing systems to manage and process support actions and requests.
IT Support Specialist
Stefanini IT Solutions
01.2019 - 01.2021
- Ensured connectivity for machines on shop floor with Windows 10 PCs and network
- Delivered onsite technical support for 1500 employees ranging from factory lines and production to office
- Created help desk tickets through service now, troubleshot and resolved desktop and laptop issues
- Learned where problem stemmed from and knew when to escalate to development teams
Security Officer
Securitas Security Services USA
01.2018 - 01.2019
- Greeted over 20 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations and provided access control.
Education
IT Systems Administration Program - Information Technology
MyComputerCareer.com / TechSkills
Indianapolis, IN02.2020
No Degree - Business Administration
Edison State Community College
Piqua, OH06.2014
No Degree - Health And Fitness
Sinclair Community College
Dayton, OH06.2012
Skills
- Install, configure, troubleshoot PC hardware, software, systems, printers, and scanners
- Ability to stick to deadlines, prioritize and display problem solving skills
- Virus and malware mitigation, cleaning and isolating infected computers Implementation of encryption
- Cloud platform support including Intune, Azure, Office 365 & Google Cloud Applications
- Windows Active Directory environments
- Strong understanding of switches, VLAN configuration, and network topologies
Certification
- MTA Security Fundamentals
- MTA Network Fundamentals
- Comptia A Plus
- Comptia Net Plus
- Comptia Security Plus
- Comptia Server Plus
Timeline
IT Services Support Specialist
Insight
11.2022 - Current
Resident Engineer
Entara
04.2022 - 11.2022
IT Support Specialist
Insight
01.2021 - 04.2022
IT Support Specialist
Stefanini IT Solutions
01.2019 - 01.2021
Security Officer
Securitas Security Services USA
01.2018 - 01.2019
IT Systems Administration Program - Information Technology
MyComputerCareer.com / TechSkills
No Degree - Business Administration
Edison State Community College
No Degree - Health And Fitness
Sinclair Community College