Commercial & Execution responsibilities for 4 Enterprise Accounts
Lead Customer Service Team Leader
Grew one account by 50% due to increased engagement and service improvement
Won 45% volume increase from my 2nd largest customer in our most recent RFP
Improved service for my largest customer by 8%
Intermodal Market Operations Manager
Schneider
Green Bay, WI
12.2021 - 09.2023
Responsible for driver productivity, cost control, volume growth, and maximizing profits in the Southern California and Arizona markets
Managed 3 direct reports
Supported Schneider's transition to the Union Pacific Railroad and won a Presidential Award for the team's successful implementation
Conduct Phase II DTL, CSS, Sales, and CS Team Leader Training
Supply Chain Manager
Appvion
Appleton, WI
02.2021 - 12.2021
Present monthly S&OP to project production requirements and inventory
Manage Supply Chain Planning Team
Responsible for inventory management and customer fill rate for the organization
Developed short-term and long-term chemical forecast to identify future raw material shortages
Senior Supply Chain Planner
Appvion
Appleton, WI
05.2019 - 02.2021
Responsible for inventory level optimization of raw materials and finished goods, service, and data management
Reduced aged inventory by 30%
Deliver S&OP presentation and capacity recommendations for a new, developing business unit
Supply Chain Manager
Saputo
Lena, WI
04.2018 - 03.2019
Directly managed Production Scheduling, Shipping, Inventory Control, and a Warehouse Supervision associates
Implemented safety improvements such as high visibility vest requirements, stop zones in high traffic areas, forklift speed governing, and contracted yard horse training through Fox Valley Technical College
Increased service rate on direct to customer shipments from 96% to 99.7%
Reduced average inventory age at the plant from 4 weeks to 2 weeks through improved inventory review processes
Initiated an RFP for our cheese disposal services and contracted a vendor that saved the plant $40,000/year on disposal costs
Logistics Manager
Bemis
New London, WI
02.2017 - 04.2018
Led group of 30 associates to include 22 Material Handlers, 4 Inventory Control Associates, and 4 Shipping Coordinators
Reduced long term salaried staffing costs by 40% and cross-trained team to increase efficiencies
Implemented warehouse 5S improvements and improved cycle counting performance to improve inventory accuracy by 5%.
Developed safety standards and training that led to zero injuries in my tenure.
Prepared my team for two SAP Go-Live events that cancelled weeks before implementation due to business needs.
Van Truckload Market Operations Manager
Schneider
Green Bay, WI
04.2014 - 02.2017
Led a team of 5 Area Planning Managers responsible for customer management, cost minimization, driver productivity, and revenue generation for the Western 11 states
Developed and promoted 4 associates to roles of greater responsibility
Selected to participate in Schneider's Accelerated Development Program
Worked cross-functionally to achieve a 9% price increase in my tenure, increased asset utilization by 15%, and in 2016 we decreased unbilled miles by 7% YOY
Piloted Just-In-Time dispatching that achieved an 80% reduction in dispatching re-work
Pricing Analyst
Schneider
Green Bay, WI
04.2013 - 04.2014
Worked with Sales, Planning, and Operations to win new business, upgrade existing business, and develop driver segments in the network to reduce costs
Promoted to Mexico Pricing Analyst with Pricing Manager responsibilities
Area Planning Manager
Schneider
Green Bay, WI
04.2012 - 04.2013
Responsible for driver dispatching, load acceptance, customer management, maximizing revenue, price negotiations, and cost management
Promoted to our largest and most important region after 6 months in the role
Participated in pilot group that implemented new dispatching software (SPA) which helped reduce network costs, improved driver and associate productivity, and increased customer service levels
Driver Business Leader
Schneider
Green Bay, WI
09.2011 - 03.2012
Developed pilot division that recruited untapped driver capacity from remote markets to utilize assets that would otherwise be idle
Recruited and managed driver fleet
Delivered margins that were consistently better than budget and 6% better than an average division
Achieved lowest safety costs, as percentage of total revenue, in the organization in 2011.
Rotational Leadership Program
Schneider
Green Bay, WI
01.2011 - 09.2011
Gained experiences in Driver Recruiting, Operations, Customer Service, Planning, Maintenance, and Management Training to enable success in permanent role