Veronica Baro
Henderson
Summary
Experienced administrator with detail and strong organizational skills. Proficient in streamlining administrative processes and excelling in fast-paced, multitasking environments. Capable of taking on diverse administrative duties across various departments as needed. Adept at optimizing workflows to enhance overall efficiency and productivity.
Overview
21
21
years of professional experience
Work History
VIP Services Coordinator
Mandalay Bay Resort & Casino
03.2025 - 07.2025
- Managed VIP reservations and amenities, enhancing guest satisfaction.
- Processed hotel transactions, ensuring accurate folio finalization.
- Facilitated seamless communication between Casino Hosts and various departments ensuring personalized service.
- Coordinated with multiple departments to coordinate itineraries for guests.
Real Estate Administrator
CBRE Commercial Property Management
08.2024 - 04.2025
- Provided exceptional customer service, resolving issues promptly.
- Coordinated schedules and communication between management and vendors.
- Managed invoicing and payment processes, ensuring timely transactions that improved payments and tenant satisfaction.
- Streamlined administrative tasks by implementing efficient spreadsheet system, enhancing office productivity and reducing response times.
- Developed a centralized tracking system for tenant and vendor inquiries, resulting in a noticeable gains in accuracy and efficiency.
CM VIP Services Supervisor
The Mirage Resort & Casino
02.2011 - 07.2024
- Supervised 20+ coordinators in VIP Call Center, enhancing team efficiency and service quality.
- Managed payroll and scheduling with Workforce Management.
- Developed and maintained departmental reports, improving data accuracy and accessibility.
- Supported manager with scheduling and procedural documents, streamlining operations.
- Coordinated with the Casino Host Department to streamline reservation processes and resulting in a noticeable increase in booking efficiency.
Executive Administrative Assistant-F&B Department
The Mirage Resort & Casino
11.2009 - 02.2011
- Processed invoices, improved F&B efficiency, managed schedules.
- Coordinated large dinner events reservations, achieved seamless execution.
- Maintained certifications, supported operational standards and ensured compliance.
- Developed a digital scheduling system for the F&B Team, significantly reducing scheduling conflicts and enhancing team productivity.
VIP Administration Manager
Barona Resort & Casino
10.2004 - 09.2009
- Managed the executive director schedules, travel arrangements and expense reports.
- Led administrative team, optimizing workflow and payroll accuracy.
- Facilitated communication between departments improving collaboration.
- Streamlined administrative processes by implementing efficient scheduling systems. resulting in noticeable improvements in staff productivity.
- Supervised administrative staff,a collaborative environment that improved team morale and delegated tasks effectively.
- Maintained accurate payroll records and processed expense reports, ensuring financial compliance and reducing discrepancies.
Education
Business Administration
Community College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Eldorado High School
Las Vegas, NVSkills
- Microsoft Excel/Word/Outlook/Power Point
- Opera Hotel System /Hotel Cashiering
- Kronos/AS400
- Workday
- Organize and streamline office Policy and Procedures
- Customer Service
- Expense Reports
- Property Management / Invoicing
- Office Payroll
- Staff Training and Development
- Bilingual (Spanish)
- Type 40 wpm
- Discretion and confidentiality
- Professionalism
- Conflict resolution
- Reliability
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
VIP Services Coordinator
Mandalay Bay Resort & Casino
03.2025 - 07.2025
Real Estate Administrator
CBRE Commercial Property Management
08.2024 - 04.2025
CM VIP Services Supervisor
The Mirage Resort & Casino
02.2011 - 07.2024
Executive Administrative Assistant-F&B Department
The Mirage Resort & Casino
11.2009 - 02.2011
VIP Administration Manager
Barona Resort & Casino
10.2004 - 09.2009
Business Administration
Community College of Southern Nevada
High School Diploma -
Eldorado High School
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