Alex Diaz
Bronx,NY
Summary
Sales and customer service professional with over 10 years of managerial experience, looking to work for a refutable company
Overview
20
20
years of professional experience
Work History
Area Operations Manager
Zadig and Voltaire
02.2019 - Current
- Assists the management team with inventory preparations and participates in inventory
- Works closely with all members of the management team to replenish stock, fill fixtures and ensure optimal product placement
- Monitors and tracks inventory, reports information to General Manager
- Coordinates product flow for all incoming shipment in an accurate and efficient manner following established guidelines
Operations Manager
ZARA
08.2012 - 06.2018
- Oversaw over 30 workers per shift
- In charge of deploying associates and handling any on shift activities/issues
- Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies
- Responsible for creating the schedule for 3 departments within store
- Reviewed store operations and organization, analyzing information and making sound suggestions to improve operational management of stores
- Recruit and develop employees through coaching, mentoring and training; set goals with employees and conduct performance
Mattress’ Salesman
SPRING AIR MATTRESS
04.2011 - 04.2012
- Dealt with sales, money handling and sale distribution
- Created a respectable and professional friendship with clients by performing a professional detailed demonstration of the product and also encouraged business return
- Encouraged team work by having a fun but professional work atmosphere
- Demonstrated excellent communication skills by working with people daily of diverse backgrounds
Front End Manager
FLAIR BEVERAGES
04.2005 - 11.2011
- Responsible for accounting, book-keeping, office operation, and accountability
- Managed and maintained weekly payroll and staffing schedules using Excel
- Reconciled cash drawers, collecting between $120,000 - $250,000 daily
- Supervised10 to 15 front end employees while maintaining high volume front-end operations
- Overseeing cashier accountability while supporting front end staff
- Documented and resolved issues leading to productive results for business and customer satisfaction
- Created inventory reports and documented the entering and exiting of all products
Education
Psychology Major -
YORK College
Queens, NY01.2010
Skills
- Inventory management
- Supply chain coordination
- Sales forecasting
- Data analysis
- Operational efficiency
- Performance management
- Team building
- Customer service
Languages
Spanish
Professional Working
Timeline
Area Operations Manager
Zadig and Voltaire
02.2019 - Current
Operations Manager
ZARA
08.2012 - 06.2018
Mattress’ Salesman
SPRING AIR MATTRESS
04.2011 - 04.2012
Front End Manager
FLAIR BEVERAGES
04.2005 - 11.2011
Psychology Major -
YORK College
Similar Profiles
Vivian NguyenVivian Nguyen
Part Time Key Holder at Zadig et VoltairePart Time Key Holder at Zadig et Voltaire
Jahvan GoodridgeJahvan Goodridge
Stock Manager at Zadig et VoltaireStock Manager at Zadig et Voltaire
Alice GaspardoAlice Gaspardo
Keyholder at Zadig et Voltaire - Clothing StoreKeyholder at Zadig et Voltaire - Clothing Store