Alex Diaz
Punta Gorda,FL
Summary
Detail-oriented IT professional experienced in supporting enterprise healthcare network infrastructure and Cisco technologies. Expertise in troubleshooting complex network issues and managing Cisco Catalyst switches, Meraki, CUCM, VoIP, and ITIL operations. Certified in CompTIA Security+, Network+, A+, Project+, Linux Essentials, CCST Networking, and ITIL 4 Foundation. Pursuing a B.S. in Cybersecurity and Information Assurance, focused on network security and cloud technologies.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Network Technician
Lee Health
03.2025 - Current
- Support enterprise healthcare network infrastructure across mission-critical environments, maintaining network availability and reliable connectivity for clinical and business operations.
- Administer user access and permissions through Microsoft Active Directory, supporting account access and enterprise resource management.
- Install, configure, and troubleshoot Cisco Catalyst switches, Meraki wireless infrastructure, VLANs, VoIP devices, and other enterprise network components.
- Use Cisco Command-Line Interface (CLI) to troubleshoot network infrastructure, investigate connectivity issues, and support Cisco enterprise networking equipment.
- Diagnose and resolve hardware, connectivity, and configuration issues involving voice and data-connected endpoints, including Cisco IP phones, wireless access points, and other network-connected devices.
- Troubleshoot enterprise voice and unified communications systems, including Cisco CUCM, Cisco Unity, voice gateways, and IP telephony services.
- Utilize Microsoft Office applications, including Outlook, Excel, Word, and Teams, to support daily IT operations, communication, documentation, and collaboration.
- Collaborate with network engineers, systems administrators, security teams, and external vendors to resolve infrastructure issues and support enterprise technology initiatives.
- Utilize ServiceNow daily to manage incidents, service requests, change requests, troubleshooting documentation, and issue resolution in accordance with ITIL practices.
- Assist with infrastructure security initiatives, vulnerability remediation, access management, and secure network operations.
Freight Broker / Transportation Dispatcher
Legs Transportation
03.2013 - 12.2023
- Managed end-to-end logistics operations by coordinating freight movement, scheduling shipments, and ensuring on-time delivery while maintaining compliance with customer and regulatory requirements.
- Negotiated competitive transportation rates with carriers while balancing cost, service quality, and operational efficiency to maximize profitability.
- Leveraged Transportation Management System (TMS) software to track shipments, manage documentation, and provide real-time updates, ensuring timely resolution of delivery issues.
- Analyzed market conditions, capacity trends, and pricing data to make strategic decisions and optimize transportation solutions.
- Cultivated relationships with carriers, customers, and vendors, enhancing customer service and establishing long-term business partnerships.
- Addressed shipment delays, carrier issues, and customer concerns through effective communication and proactive problem-solving in fast-paced environment.
- Maintained detailed operational records, contracts, and shipment documentation while ensuring accuracy, organization, and compliance with company policies.
Education
B.S. - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT03-2027
Skills
Networking and infrastructure
TCP/IP, DNS, DHCP, VLANs
- Routing and switching
- Cisco Catalyst and Meraki
- Cisco CLI expertise
- Wireless access points and VoIP
Network connectivity troubleshooting
- Cybersecurity and access management
- Network security controls
- Microsoft Active Directory
- Identity and access management
- User account administration
- Vulnerability remediation strategies
Incident response fundamentals
- Windows and Linux environments
- ServiceNow platform experience
- IT service management principles
- ITIL 4 methodologies
Incident and problem resolution
- Change management processes
- Root cause analysis skills
- Technical skills
- Technical documentation creation
Programming in Python and SQL
- Data analysis techniques
- Database management practices
- Microsoft 365 and Office Suite proficiency
- Terminal server management
- Technical documentation creation
Certification
- CompTIA Security+ | Feb 2025
- CompTIA Network+ | Dec 2024
- CompTIA A+ | Jun 2024
- CompTIA Project+ | Apr 2026
- Cisco Certified Support Technician (CCST) – Networking | Jun 2026
- Linux Essentials (LPI) | Jun 2026
- ITIL® 4 Foundation | Sep 2025
Timeline
Network Technician
Lee Health
03.2025 - Current
Freight Broker / Transportation Dispatcher
Legs Transportation
03.2013 - 12.2023
B.S. - Cybersecurity and Information Assurance
Western Governors University