Alex Dibari
Coventry,RI
Summary
Driven by a results-focused approach, I excelled at The Washington Trust Company, enhancing customer relationships and exceeding quarterly goals through expert customer service and innovative product promotion. Leveraging skills in product knowledge and relationship building, assisted me to achieve and surpass targets, demonstrating a self-motivated nature and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Flex Banker
The Washington Trust Company
06.2021 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Mentored/trained new flex bankers, fostering a supportive work environment that encouraged professional growth and development.
- Assisted customers with opening new accounts, and performing maintenance to existing accounts.
- Educated customers on online banking and mobile banking applications.
- Processed loan applications from initial conversation through closing.
- Consistently exceeded set goals each quarter.
Sales Associate
Duluth Trading
04.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assistant Manager
Palazzo's Pizza
04.2014 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
- Performed multiple tasks within restaurant, including cooking, cleaning, bartending, training, delivering, and much more
Education
High School Diploma -
West Warwick High School
West Warwick, RI06.2015
Skills
- Customer Service
- Cash Handling
- Team Coaching and Training
- Creative Thinking
- Product Promotion
- Cash Management
- Cross-selling expertise
- Products and Services Knowledge
- Consumer Banking
- Customer Service-Oriented
- Relationship Building
- Customer Education
- Employee Training Assistance
- Branch operations
- ATM balancing
- Developing customer relationships
- Self-motivated nature
- Customer Relationship Management
- Teller experience
- Monthly Audits
Timeline
Flex Banker
The Washington Trust Company
06.2021 - Current
Sales Associate
Duluth Trading
04.2019 - 05.2021
Assistant Manager
Palazzo's Pizza
04.2014 - 03.2019
High School Diploma -
West Warwick High School
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