Alex DiBetta
Chillicothe,OH
Summary
Dynamic professional with a commitment to adaptability and excellence in challenging environments. Demonstrated expertise in problem-solving and cultivating strong client relationships, contributing to team cohesion and success. Proven ability to drive positive outcomes through effective collaboration and strategic support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Napleton Kia of Fishers
Fishers, IN
08.2024 - Current
- Responded to inquiries from potential customers via email and telephone.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Educated customers about sales processes, warranty requirements and service standards.
- Collaborated with service department personnel to ensure customer satisfaction.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed sales negotiations and financing options.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Showcased vehicle features and took customers on test drives in local area.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
Service Advisor
Pearson Ford
Zionsville, IN
11.2022 - 07.2024
- Maintained accurate records of customer transactions in the dealership database.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Estimated costs of vehicle repair.
- Completed standard inspections to assess wear and damage to vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Educated customers about preventative maintenance programs available at the dealership.
Sales Consultant
Napleton Kia of Fishers
Fishers, IN
08.2019 - 10.2022
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customers to understand needs and refer to optimal services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed relationships with potential buyers through phone calls and emails.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Showcased vehicle features and took customers on test drives in local area.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Assistant Manager
Noble Romans Pizza
Fishers, IN
09.2018 - 07.2019
- Rolled out dough using pastry sheeting equipment.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
- Cooked menu items based on customer orders.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Offered customers carry-out service at completion of transaction.
Assistant Manager
Little Caesars
Fishers, IN
08.2016 - 08.2018
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Lifted materials of varied weights on regular basis.
- Organized merchandise on shelves according to product code or type.
- Maintained records of items received, stocked, and shipped.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Followed specific methods for food preparation and proper portioning.
- Mixed ingredients for batter or dough.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Organized food preparation stations and regularly replenished supplies.
Education
GED -
Fishers High School
Fishers05-2017
Skills
- Social media proficiency
- Goal-oriented mindset
- Prospecting clients
- Resilience under pressure
- Product knowledge expertise
- Trade-in evaluations
- Cold calling
- Polite communication
- Complaint resolution
- Scheduling
- CRM software proficiency
- Data collection
- Retail sales customer service
- CRM software
- Fast and accurate typing
- Typing proficiency
- Up-selling techniques
- Building rapport
- Call handling
- Guest relations
- Customer needs assessment
- Goal setting
- Multi-tasking
- Professionalism
Affiliations
- Physical Fitness
- Socializing
- Golfing Enthusiast
- Gaming
Certification
- KIA Certified Product Knowledge Expert
- FORD Product Knowledge Specialist
Timeline
Automotive Sales Consultant
Napleton Kia of Fishers
08.2024 - Current
Service Advisor
Pearson Ford
11.2022 - 07.2024
Sales Consultant
Napleton Kia of Fishers
08.2019 - 10.2022
Assistant Manager
Noble Romans Pizza
09.2018 - 07.2019
Assistant Manager
Little Caesars
08.2016 - 08.2018
- KIA Certified Product Knowledge Expert
- FORD Product Knowledge Specialist
GED -
Fishers High School
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