Hi, I’m
Alexandra Dillon
Canton,NC
Summary
Dependable and knowledgeable Veterinary Professional with extensive experience in animal health care. Proficient in triaging and providing accurate and timely information to pet owners and veterinary professionals through various communication channels. Detail-oriented individual with excellent organizational and problem-solving skills. Passionate about animal welfare and committed to providing exceptional customer service. Seeking career as a Veterinary Information Specialist with SafetyCall International.
Overview
9
years of professional experience
Work History
Professional, Chronos LLC
Veterinary Assistant & Teletriage
09.2022 - Current
Job overview
- Triaged incoming chats and calls to determine needs of patients and clients, directed clients on next steps and determined if patients required in-person care
- Recorded symptoms and documented medical observations to inform treatment decisions
- Handled correspondence with doctors and other remote and in-hospital staff while maintaining accurate and updated medical records by recording symptoms and documenting client communications
- Adapted to new responsibilities to support the value of the veterinary hospital's services and facilitated successful triage and transfers
- Fulfilled Receptionist role to relieve stress on in-house team by greeting pets and clients by their name, managing check-in and check-out process, screening incoming calls, scheduling appointments, contacting scheduled appointments to ensure client compliance, collecting payments, and handling refunds
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
Banfield Pet Hospital
VETERINARY ASSISTANT
06.2016 - 01.2023
Job overview
- Provided exceptional medical quality, ensured animal health and safety, and increased customer service success rates by comforting clients and quickly resolving issues and owner concerns while advising best care practices
- Maintained energy, enthusiasm, and a positive attitude in a fast-paced environment
- Greeted pet owners and discussed available services while outlining costs and determining special needs of each animal under care
- Triaged incoming patients to determine treatment needs and urgency of care, including toxicity cases and emergency situations
- Recorded and documented symptoms, medical observations, and communications to inform treatment decisions
- Supported veterinarians and technicians with complex veterinary procedures and collaborated with veterinarian, technicians, and staff regarding diagnosis of patients.
Valvoline Instant Oil
Assistant Manager
06.2014 - 06.2016
Job overview
- Inspired staff and promoted target products to achieve sales goals and accomplish business objectives by discussing up-sells and preventative maintenance
- Achieved repeat business through exceptional customer service, responded to customer concerns with friendly and informative service, and resolved customer issues preemptively and without escalation
- Delegated tasks to appropriate staff members for optimum productivity
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Dixie Heights High SchoolFort Mitchell, KY
High School Diploma
2014
Skills
- Medical history collection
- Verbal and Written communication
- Computer Literacy
- Customer Service
- Client Education
- Analytical and Critical Thinking
- Organization and Time Management
- Dependable and Responsible
- Problem-Solving
- Medical Triage
Timeline
Veterinary Assistant & Teletriage
Professional, Chronos LLC
09.2022 - Current
VETERINARY ASSISTANT
Banfield Pet Hospital
06.2016 - 01.2023
Assistant Manager
Valvoline Instant Oil
06.2014 - 06.2016
Dixie Heights High School
High School Diploma