Detail-oriented professional with strong experience in financial analysis, compliance, and high-stakes decision-making. Proven ability to interpret complex data, resolve discrepancies, and ensure accuracy in legally sensitive processes. Recognized for improving workflows, mentoring team members, and delivering reliable, service-oriented support to internal and external stakeholders. Committed to operational integrity, transparency, and efficient stewardship of public resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Representative
Auto-Owners Insurance Company
08.2017 - 11.2025
Reviewed and verified financial documentation to ensure accuracy, compliance with regulations, and adherence to internal policies.
Coordinated with internal departments and external stakeholders to collect and validate required financial information, ensuring timely and accurate processing.
Analyzed financial and operational data to identify trends, detect irregularities, and make recommendations that improved accuracy and efficiency.
Identified and mitigated financial risk by investigating discrepancies and potential fraud, protecting organizational resources.
Prepared detailed reports and documentation to support audits, reconciliations, and compliance reviews.
Implemented process improvements that streamlined workflows, reduced errors, and enhanced service delivery.
Mentored and trained staff on best practices for documentation accuracy, financial procedures, and customer service standards.
Resolved complex financial inquiries by coordinating with cross-functional teams and applying regulatory and policy knowledge.
Negotiated resolutions and settlements that aligned with organizational guidelines and contributed to cost savings.
Ensured strict compliance with regulatory requirements, internal controls, and industry standards through consistent adherence to procedures.
Education
Bachelor of Arts - International Business And German
Muskingum University
New Concord, OH
05-2017
Skills
Microsoft office
Insurance claims review
Claims investigation
Time management
Data analysis
Team collaboration
Documentation review
Conflict resolution
Organizing and prioritizing work
Policy analysis
Certification
Associate in Claims Designation
Associate in Insurance Designation
Senior Claims Law Associate Designation
Dale Carnegie Course
Languages
German
Professional Working
Timeline
Claims Representative
Auto-Owners Insurance Company
08.2017 - 11.2025
Bachelor of Arts - International Business And German