Alex Dixon

Database creation

• Created over 300 application templates which ensure our client's licenses are filed promptly.
• Manage license database and confirm the status of applications, resolving any conflicts that may include late fees, incomplete questions etc.
• Create and maintain excel database with Team records for future reporting and analysis.
• Provide support to different departments with maintain license copies, client accounts and other technical support.

Data Analysis

• Create Excel Dashboards and visualize data to analyze different processes from the Data processing team, occasionally other departments as well.
• Provide key performance indicators which drive Team work flow and report to the Associate Director of the onboarding department.
• Create Client reports to analyze turnaround times and progress over time which helps to improve consistency of account management.
• Update Dashboard on daily basis to ensure team has accurate data in a timely manner.
• Contribute to the improvement of work flow by providing and implementing new ideas via advanced excel formulas or further suggestions.

Data Processing

• Audit client data to ensure 100% accuracy to fulfill license filing requirements
• Input data into spreadsheets and internal systems with average typing speeds of 75 words per minute.
• Processed over 3500 different licenses including business licenses, Radioactive waste, fire permits etc. which contributed to 45% of the team's total data creation and processing.
• Contributed to the increase in work flow speeds by writing advanced excel formulas, helping to reduce database creation times significantly.
• Corresponded with jurisdictions across United States, Canada, Dubai and many more countries to ensure 100% authenticity of information provided by our clients while maintaining a professional and calm demeanor.
• Researched over 2000 jurisdiction contacts, licenses, filing frequency and input them into our internal database.
• Aid project managers and jurisdictions with any inquiries they may have about our clients.
• Conduct account changes on behalf of clients such as address change and email change.

Database Management

• Entered and managed data for over 1000 jobs completed at the Wilson Elser law firm with an average typing speed of 52/words per minute.
• Revised data and present ideas that lead to better operations of the business and improved productivity.
• Query through records to resolve clients issues while maintaining 90% client retention rates.
• Keenly revised data entered into database management systems and correct/replace incorrect data to ensure systems are kept 100% accurate.
• Ensure records are forwarded to the correct recipients for filling.
• Highly proficient with data manipulation techniques of excel, outlook etc. which reduces time spent on jobs to improve workflow.

Office administration

• Track supplies and notify facility managers about low supplies which helped maintain stock and client satisfaction.
• Printing and assembling legal documents while being 100% flexible to answer calls, email, incoming supplies and in-person questions.
• Proficient with binding techniques such as velobind, spiral bind and 3 hole bind etc.
• Provide updates to team members about phone books, address books and emails to maintain consistent communication with clients.
• Replace broken lights throughout the building to ensure everyone's day is kept bright and energetic.
• Assemble and Install office equipment such as chairs, standing computer desk, dry erase boards, picture frames and other decorations as need which ensures employees remain satisfied with working conditions.
• Perform other essential office duties such as scanning, printer fix, fax processing, CD processing etc.

Shipping and Receiving

• Received incoming mail and packages and correctly forwarded them to attorneys, secretaries and paralegals office.
• Processed over 1500+ outbound mails and packages accurately to correct recipient.
• Helped break down pallets and deliver packages to designated destination.
• Entered traceable information in appropriate software for incoming packages
• Calculate and provide daily and monthly mailing expense reports for analytical purposes.

Retail Sales

• Took on role as main pizza chef which improved sales and contributed to a 23% increase in the quarter July - September
• Coordinated with team members about daily operations, attaining customer retention and boosting sales.
• Prepared and packaged items carefully to ensure 100% customer satisfaction.
• Train new hires on recipes and procedure which became proficient in daily duties and improved workflow.
• Performed many other retail sales duties such as temperature monitoring, expiration checks, restocking and maintenance of equipments etc.

Packaging and Distribution

• Picked and sorted packages with keen attention to detail and achieved accuracy of 97% pick rate.
• Correctly organized and packaged over 400+ orders to guarantee customer satisfaction.
• Assisted with customer issues and question by gathering data from various resources to resolve issues in a timely manner.
• Delivered packages to on-site customers with 100% delivery rate.
• Trained and monitored new hires, giving assistance where needed which improved their ability to work unsupervised correctly.
• Provide excellent customer service which help to build rapport and increase sales.
• Performed other essential functions of role such as scanning items, lifting items up to 40lbs and label printing etc.