Alex Dominguez
San Antonio,TX
Summary
Dynamic leader with a proven track record at Jiffy Lube, Bush's Chicken and Wing Daddy's enhancing team performance and customer satisfaction through exceptional communication and leadership skills. Expert in construction staff training, development, and problem-solving, achieving significant improvements in service delivery and operational efficiency. Skilled at multitasking in fast-paced environments, ensuring quality and compliance under OSHA.
Overview
10
10
years of professional experience
Work History
General Manager
Jiffy Lube
San Antonio, TX
03.2022 - 10.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed service and sales strategies to improve retention and revenue.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Bush's Chicken
San Antonio, TX
05.2020 - 02.2022
- Maintained compliance with food safety standards set by local health authorities.
- Conducted interviews to identify suitable candidates for positions.
- Executed evaluations to acknowledge exemplary performance by staff.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Performed comprehensive opening and closing tasks to uphold daily operational standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated team member assignments and managed scheduling.
- Devised successful methods to tap into new markets, enhancing profitability.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Construction Foreman
Dotson Construction LLC.
San Antonio, TX
09.2017 - 04.2020
- Performed hands-on work when necessary, including demolition, carpentry, painting, drywall installation, steel tying, rebar, metal framing, and concrete.
- Oversaw and organized activities of workers in various stages of construction projects.
- Provided management with status reports and anticipated completion dates, emphasizing delay issues.
- Tracked material usage and contractor hours to align projects with budgets.
- Checked crew timesheets and logs for accuracy and submitted on schedule.
- Maintained quality standards and monitored work for corrective action.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Obtained specifications and directed work for construction crews.
- Provided leadership by motivating crew members while maintaining a safe working environment.
- Maintained safety standards while performing duties in high-risk areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Management Trainee
Wing Daddy's Sauce House
San Antonio, TX
01.2015 - 06.2017
- Selected and educated fresh recruits to fulfill role expectations.
- Assessed employee performance and established improvement objectives.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Coached staff on strategies to enhance performance and improve customer relations.
- Crafted delicious dishes following well-loved recipes, enhancing customer satisfaction.
- Maintained consistency across all served dishes through monitoring.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Handled customer complaints and feedback, implementing changes to improve service.
- Led and mentored new hires to familiarize them with company programs.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
Education
Oliver Wendell Holmes
San Antonio, TXSkills
- Team oversight
- Team leadership
- Skilled negotiator
- Public relations
- Staff training/development
- Staff motivation
- Efficient multi-tasker
- Attention to detail
- Multitasking and organization
- Heavy lifting
- Work planning and scheduling
- Dependability and reliability
- Problem-solving
- Safety and compliance
- Machinery operation
- Equipment operation
- Hazardous materials handling
- Commitment to quality and service
- Accurate and detailed
- Fast learning
- Excellent communication skills
- Perform well in high-demand, fast-paced environments
- Team collaboration
- Coordination skills
- Problem resolving
Timeline
General Manager
Jiffy Lube
03.2022 - 10.2024
General Manager
Bush's Chicken
05.2020 - 02.2022
Construction Foreman
Dotson Construction LLC.
09.2017 - 04.2020
Management Trainee
Wing Daddy's Sauce House
01.2015 - 06.2017
Oliver Wendell Holmes