Summary
Overview
Work History
Education
Skills
Timeline
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Alex Dorning

Tacoma,WA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Mattress Ranch
Tacoma, WA
02.2022 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Assistant Manager

Orchard Street Self Storage
Tacoma, WA
08.2021 - 02.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Front Desk

Days Inn Lakewood
Lakewood, WA
10.2018 - 04.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees and payments.

Front Desk

Days Inn Lakewood
Lakewood, WA
01.2016 - 11.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Columbia Basin Job Corps
Moses Lake, WA
02.2018

Skills

  • Sales growth
  • Negotiation
  • Strategic planning
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upselling Products and Services

Timeline

Retail Sales Associate

Mattress Ranch
02.2022 - Current

Assistant Manager

Orchard Street Self Storage
08.2021 - 02.2022

Front Desk

Days Inn Lakewood
10.2018 - 04.2020

Front Desk

Days Inn Lakewood
01.2016 - 11.2017

High School Diploma -

Columbia Basin Job Corps

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Alex Dorning