Alex Dwarka

- 40 hours worked per week

• Offered exceptional customer service to differentiate and promote company brand.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Greeted customers and provided them with assistance during check-in process.
• Verified passenger identification documents such as passports, visas, and driver's licenses.
• Checked boarding passes prior to allowing passengers to board planes.

- Hours worked varied between 8-30+

• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
• Answered phones, issued equipment and completed guest check-in
• Returned equipment to proper locations and re-racked weights, equipment and accessories
• Advertised current promotions to increase enrollment using various social media platforms
• Enforced safety rules and procedures to minimize injuries
• Wiped down exercise mats, weights and equipment prior to and after use
• Treated minor injuries and administered first aid.

-7 hours per week

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
• Maintained strong call control and quickly worked through scripts to address problems
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Updated customer accounts, addresses and contact information within call management databases
• Consulted with customers regarding needs and addressed concerns
• Helped clients navigate online systems within established frameworks to obtain services.