Alex Eads
Brinktown,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DEPTARTMENT OF REVENUE
03.2021 - Current
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Tracked customer service cases and updated service software with customer information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
After-School Tutor
Boys And Girls Club Of Jefferson City
09.2020 - 02.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Provided homework assistance using specific curriculum and materials
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Supported students with helpful study habits and exam strategies
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning
- Collaborated with parents to develop appropriate tutoring lessons
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
- Responded to email and telephone requests to provide students with specific information
- Leveraged technology to accelerate learning by proving students with easy-to-access information
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
- Coached and mentored less-experienced tutors to observe and measure outcomes
- Taught students remotely using online video chat platform and other delivery channels
- Met with parents to discuss student progress and address concerns
- Leveraged technology and visual aids to engage students and enhance learning
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Developed student confidence through positive reinforcement strategies.
Child Support Worker
MAXIMUS
03.2020 - 09.2020
- Monitored cases for support order compliance and made adjustments
- Performed case management tasks to enforce court-ordered child support obligations
- Calculated child support obligations and debts to initiate collection actions
- Performed skip tracing activities to locate absent parents and assets
- Evaluated income and expense data of non-custodial parents to determine support capability.
Bank Teller
Jefferson Bank
08.2019 - 02.2020
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted and packaged currency and coins
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Provided customer records, account statements and copies of checks
- Sold and cross-sold bank products to new and existing customers.
Sales Associate
WALMART
04.2018 - 04.2019
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Built relationships with customers to encourage repeat business
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Engaged in friendly conversation with customer to better uncover individual needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed returns, exchanges and refunds in accordance with store policy
- Prioritized helping customers over completing other routine tasks in store
- Managed efficient cash register operations
- Created inviting environment for customers by maintaining store organization and cleanliness
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Mid Missouri Fence
01.2015 - 10.2017
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
MARIES R1 VIENNA
05.2015
Skills
- Paperwork Processing
- Scheduling
- Data Entry
- Data Collection
- Escalation Management
- Account Updating
- Call Center Operations
- Customer Service
- Payment Processing
- Technical Troubleshooting
- Call Management
- Service Recommendations
- Customer Inquiries
- Customer Correspondence
- Sales Strategy
- Customer Needs Assessment
- Keyboarding
- Complaint Resolution
- Active Listening
Additional Information
I love pyrography or wood burning as its commonly known as. It teaches patience and critical thinking on how to improve projects from one to the next. i have been doing this for about a year now and love seeing myself improve on every new project. I love to see the art come to life all from the tip of a heated up metal tip
Timeline
Customer Service Representative
DEPTARTMENT OF REVENUE
03.2021 - Current
After-School Tutor
Boys And Girls Club Of Jefferson City
09.2020 - 02.2021
Child Support Worker
MAXIMUS
03.2020 - 09.2020
Bank Teller
Jefferson Bank
08.2019 - 02.2020
Sales Associate
WALMART
04.2018 - 04.2019
Sales Associate
Mid Missouri Fence
01.2015 - 10.2017
High School Diploma -
MARIES R1 VIENNA